Discussion Forum

Expectations for Forum Participation

The CXPA Member Forum provides you the opportunity to participate in online or email discussions with CXPA members around the world. In order to have an awesome CXPA community experience, it’s important that we have shared expectations and requirements for how we participate. View our community expectations and requirements »

Because your time is valuable, here is a high-level summary:

We expect all members to act in accord with the CXPA Core Values.
We expect you to participate in respectful ways that put learning and personal connection ahead of self-promotion and commercial interests.
For administrative issues or support from CXPA, please contact CXPA staff.

When posting or replying to posts, please follow these expectations. Posts or content that are not in accord with these expectations may be removed, and could result in the suspension of membership.

The Forum

Thread Subject	Replies	Last Post	Community Name
Detractor follow-up	10	4 days ago by Lynn Hunsaker, CCXP Original post by Niyati Gulati	B2B and B2B2C CX Discussion Community
Introduction US	0	2 months ago by Mashall Morel	South Florida CXPA Network
Professional Services CX Leader Networking	4	2 months ago by Brad Smith, CCXP Original post by Aimee Lucas, XMP, CCXP	B2B and B2B2C CX Discussion Community
The unique properties of B2B CX--and what this means for your survey	2	2 months ago by Martha Brooke, CCXP	B2B and B2B2C CX Discussion Community
Managing Surveys for Multiple Stakeholders	3	3 months ago by Brian Lunde, CCXP Original post by Cody Yancey	B2B and B2B2C CX Discussion Community
Introduction!	3	8 months ago by Scott Gilbey, CCXP Original post by Cher Houy	Tampa Bay CX
Customer satisfaction around billing/invoicing/contracting	0	10 months ago by Kim Buchanan	B2B and B2B2C CX Discussion Community
B2B Customer Service Response Times	0	one year ago by Denise Wildish	B2B and B2B2C CX Discussion Community
Services excellence - tech support	0	one year ago by Marni Rutkofsky, CCXP	B2B and B2B2C CX Discussion Community
B2B Benchmark Resources	0	one year ago by Crystal Osada	B2B and B2B2C CX Discussion Community
New Thoughts About B2B CXM	1	one year ago by Martha Brooke, CCXP Original post by Lynn Hunsaker, CCXP	B2B and B2B2C CX Discussion Community
Paperless services	0	one year ago by Daniel Ernstberger, CCXP	B2B and B2B2C CX Discussion Community
Benchmarking interview request with Telefonica Brasil	1	2 years ago by Ismail Ozenc, CCXP Original post by Gabe Smith, CCXP	B2B and B2B2C CX Discussion Community
B2B persona and customer journey mapping	1	3 years ago by Annette Franz, CCXP Original post by Ms. Frederique Kamp, CCXP	B2B and B2B2C CX Discussion Community
How does your company use Google Reviews?	0	4 years ago by Roberta O'Keith	B2B and B2B2C CX Discussion Community
Survey design - Importance levels among a LONG list of attributes	2	4 years ago by Lori Laflin Original post by Mary Ellen DeMarco, CCXP	B2B and B2B2C CX Discussion Community
Usability tools - Which are best?	1	4 years ago by Doug Balson Original post by Mary Ellen DeMarco, CCXP	B2B and B2B2C CX Discussion Community
Confidentiality with CX Surveys	5	7 years ago by Lori Laflin Original post by Ariel Snapp	B2B and B2B2C CX Discussion Community
Responses	0	7 years ago by Fred Schweppe	B2B and B2B2C CX Discussion Community
Applying the 0-10 NPS scale consistently on surveys?	5	7 years ago by Kyle Groff Original post by Fred Schweppe	B2B and B2B2C CX Discussion Community
Junior CX program manager job description required	1	7 years ago by Robert Tangeman, CCXP Original post by Seema Kohli	B2B and B2B2C CX Discussion Community
High Impact Visual of Client Experience	4	7 years ago by Lynn Hunsaker, CCXP Original post by Richard Watson	B2B and B2B2C CX Discussion Community
Concept Validation / Customer Advisory Panels/ Usability Testing	1	7 years ago by Rob Jackson Original post by Dr. Mallen Liz, CCXP	B2B and B2B2C CX Discussion Community
Informing Customers of Staffing Changes	0	7 years ago by Kelly Johnson	B2B and B2B2C CX Discussion Community
CX B2B Super Forum Community Management Conference in Arlington, VA	0	7 years ago by Andy Steggles	B2B and B2B2C CX Discussion Community
CX In US Utilities	1	7 years ago by Jim Rembach Original post by Greg Tucker, CCXP	B2B and B2B2C CX Discussion Community
Customer advisory panels/co-creation	2	7 years ago by Tema Frank Original post by Holly Weiss	B2B and B2B2C CX Discussion Community
Sponsor Webinar today around B2B	0	7 years ago by Lesley Lykins	B2B and B2B2C CX Discussion Community
Client Advisory Boards	5	7 years ago by Laura Balentyne Original post by Annette Franz, CCXP	B2B and B2B2C CX Discussion Community
Great CX Themed Social Use Cases	1	7 years ago by Kyle Groff Original post by Robert Tangeman, CCXP	B2B and B2B2C CX Discussion Community
Customer Experience in B2B - How Different Can it Be (to be)?	3	7 years ago by Ian Williams Original post by Karl Sharicz	B2B and B2B2C CX Discussion Community
Old School vs Social Selling	1	7 years ago by Karl Sharicz Original post by Kalyna Hanover	B2B and B2B2C CX Discussion Community
Customer Rooms - I know I've seen this before	3	7 years ago by Kim Proctor Original post by Stephanie Thum, CCXP	B2B and B2B2C CX Discussion Community
repost -examples/best practices of how you are resolving enterprise customer issues	2	7 years ago by Stephanie Davis	B2B and B2B2C CX Discussion Community
Red Flag Follow Up Guidelines	0	7 years ago by Josh Holly	B2B and B2B2C CX Discussion Community
Telesales welcome calls	2	8 years ago by Ian Williams Original post by Christine Neal	B2B and B2B2C CX Discussion Community
Complaint and Problem Handling	3	8 years ago by Lynn Hunsaker, CCXP Original post by Heather Grisedale, CCXP	B2B and B2B2C CX Discussion Community
Best questions to ask B2B customers about their experience	5	8 years ago by Russell Graham Original post by Kevin Williams	B2B and B2B2C CX Discussion Community
Feedback from all customers?	4	8 years ago by Stephanie Thum, CCXP Original post by Linette Myland, CCXP	B2B and B2B2C CX Discussion Community
Customer Centric Workshop for Seniors Leaders	2	8 years ago by CLAUDIA SILVEIRA VALE, CCXP	B2B and B2B2C CX Discussion Community
Salesforce Service Cloud	0	8 years ago by Elizabeth Thomas	B2B and B2B2C CX Discussion Community
Measure Effectiveness of deliverables	1	8 years ago by Paul Conder Original post by Laura Balentyne	B2B and B2B2C CX Discussion Community
Want to help find out how B@B customers feel about product instructions?	0	8 years ago by Sharon Burton	B2B and B2B2C CX Discussion Community