CXPA Africa

A Word from Leadership

"Akwaba" or in other words Welcome to the CXPA Africa page. It's our pleasure to welcome you for this visit.
Our mission is to support all CX professionals in Africa to share, learn, inspire, and grow throughout their entire careers. We are committed to building a local community of dedicated and highly skilled CX advocates, who will transform their environment and have a lasting impact on the African continent. 
On this page, you'll have access to all regional-related content to help you have a better understanding of the regional challenges and get the skills enabling you to build customer-centric organizations. No matter your industry or your position these pieces of advice will be extremely helpful.
An African proverb says that: "One finger alone cannot wash a face". Meaning that the strength of working together provides better and greater results. So let's work together to achieve this task of empowering generations of African professionals to have a lasting impact in making all types of organizations care about offering the best experiences to the people of Africa and the world. 
Feel free to connect with the leadership team for more information or to contribute.
We thank you for your interest in joining the CXPA community.
Best Regards.
The CXPA Africa Leadership team.

CX Transformation Summit & Awards


30 May, 2024


Hyatt Regency, Nairobi, Kenya
38, Muthithi Road, Westlands,

Quick Links and Upcoming Events

Africa Regional Updates

Discover insightful CX statistics from the African region in the following links and videos.



Africa Regional Council Leaders

Namibia Revenue Agency
Chair, Council Member
BrandLove Customer Experience
Council Member
Bharti Airtel International
Council Member
Ruhe Global Resources
Council Member
CX Pro
Council Member
Old Mutual Group
Council Member
Evolve CX
Council Member
United Capital Bank
Council Member
National Social Security Fund
Council Member
Branch 360 Limited
Council Member

CCXPs in Africa

We take great pride in the accomplishments of individuals in Africa who have obtained and upheld the Certified Customer Experience Professional (CCXP) certification. Click the button below to view the list of CCXPs in Africa. For further information about the CCXP program and to chart your journey towards certification, please visit the official CCXP website.

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