CXEducation.com

The CX Foundations course will introduce you to the basic concepts of Customer Experience and help you understand how they fit together for your organization. From strategy to developing insights and demonstrating results, this course will help you launch CX for you or your organization. You’ll learn the terms, understand the concepts and gain exposure to the variety of skills needed in this profession.

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Translating engagement to business results is a challenge for many organizations. Balancing financial goals with the demands of creating compelling customer experiences is a constant challenge. Stakeholders need to understand how CX delivers clear business results. Learn how to build and communicate models so the organization (and each stakeholder) sees the value of delivering a great customer and employee experience. We will share how you can target, measure and achieve benefits of call reduction, increased retention, referral increases, and reduce cost to serve from customer experience improvements – while you engage your customers.

In this course you will:

• Understand how to define CX measures, metrics and business value
• Learn ways to embed structure for CX benefits into your internal processes
• Learn the art and science of tracking benefits realization
• Examine ways to think differently about business results and ROI
• Understand the opportunities of building a foundation of CX benefits realization
• Create successful structures within your organization’s processes to showcase success for Customer Experience and Associate Engagement

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Introduction to CX Excellence--CX University

Customer Experience (CX) has become the new competitive differentiator. Customers will pay higher prices and advocate for brands based entirely on their perceptions of their company interactions. These interactions can lead to significant gains or losses. Essential to these gains or losses are the experiences employees have in their companies.

CXU offers an introductory CX Excellence Program to prepare all employees to understand the CX models, processes, and skillset required to create customer obsession and win in competitive markets. Successful program completion leads to a certificate of completion.

This program is based on the CXPA rubric that is globally recognized and adopted by many global brands.

Program Objectives

·        Build and apply CX Strategies, models, processes, skills, and best practices

·        Develop empathy and listening skills

·        Apply CX and EX to improve financial performance

·        Drive customer and employee centricity

·        Establish a common CX language across the enterprise

·        Cultivate innovation through design thinking

·        Build measurement metrics for improvements

Introduction to CX Excellence – German Language 

In Zusammenarbeit mit moveXM, einem führenden europäischen Software-Anbieter für Customer Experience Management, wurde ein akkreditiertes Trainingsprogramm entwickelt, das sämtliche CX-Kernkompetenzen abdeckt und Sie als CX Professional zertifiziert.

Description

Das Programm basiert auf neuesten Forschungsergebnissen sowie auf Experten-Fachwissen und Best Practices. Entwickeln Sie CX-Strategien, fördern Sie Inklusion, stärken Sie Ihre Teams, führen Sie empathisch und nutzen Sie CX-Kennzahlen, um Customer Experience ganzheitlich in Ihrem Unternehmen zu implementieren und Ihren Erfolg zu steigern.

Kursbeschreibung

• Ungefährer Zeitaufwand für die Durchführung des Programms: 12-14 Stunden
  (6 Lernmodule von je 2-3 Stunden)
• Zugang zu den Online-Kursen: 6 Monate ab Kaufdatum

Sechs Lernmodule von je zwei bis drei Stunden, sorgen mittels Texten, Videos, Praxisbeispielen und interaktiven Aufgaben dafür, dass Einsteiger:innen verschiedener Branchen fundiertes CX-Grundlagenwissen vermittelt bekommen und unmittelbar anwenden können. Insgesamt beinhalten die sechs Module rund 12-14 Stunden Material.

Kursinhalte:

• Einführung in die Customer Experience Strategien
• Implementierung einer Customer Centric Kultur
• Organisation und Verantwortlichkeiten
• Metriken, Maßnahmen und ROI des CX-Managements
• Customer Journey und Experience Design & Innovation
• Voice of Customer, Customer Insights & Verständnis

Customer Experience Professional (CXP) Zertifikat

Die Online-Kurse des CX Professional Programs (CXPP) richten sich an alle, die für das CX-Programm eines Unternehmens Verantwortung tragen und sich auf den Ausbau eines exzellenten Kundenerlebnisses fokussieren.

Die akkreditierten Online-Kurse können Sie von Ihrer Hochschule anerkennen lassen. Nach erfolgreich absolviertem Training mit abschließendem Test, erhalten Sie ein Zertifikat als “CX Professional”, das Sie zu Ihrem Lebenslauf hinzufügen können.

Zugang zu den Online-Kursen

Alle Kurse werden online über das Lernportal der CX University durchgeführt. Es ist einfach zu bedienen und Sie können die Kurse flexibel in Ihrem eigenen Tempo absolvieren. Nach Ihrer Anmeldung haben Sie 6 Monate Zugang zu den Online-Kursen.

Introduction to CX Excellence – German Language 

CX University CCXP Prep Exam

The CCXP Exam Prep covers the 5 pillars of Customer Experience as outlined by the Customer Experience Professionals Association (CXPA). This course is a deep dive into preparing for CXPA’s professional certification exam to be qualified as a Certified Customer Experience Professional (CCXP). Embrace this next step in your journey toward CCXP certification by diving into this exam preparation course to fully equip you on exam day. Backed by our expertise in adult learning, the user-friendly learning platform includes easy-to-read text, seminal videos, interactive activities, and many practice test questions.

Knowing that our programs fit seamlessly into busy professional lives, this course addresses the underlying needs of adult learners by offering support throughout the learning process, such as study skills building in note-taking, techniques in reviewing materials, and auto-correcting tests with explanations for incorrect answers.

Closely aligned to the CXPA’s 5 Pillars of CX, this CCXP Exam Prep covers:

·        Module 1: Metrics and Analysis

·        Module 2: Improvement and Design

·        Module 3: Culture and Accountability

·        Module 4: Voice of the Customer and Intelligence

·        Module 5: Strategy in Action

·        Module 6: Practice Exams

CX University CX 520 Mastery Series

Become a leader in CX and earn your professional CXS™ certification. Learn online at your own pace with comprehensive CX core courses and 6 months of access. Earn your Customer Experience Specialist (CXS)™ certificate by completing the bundle of Customer Experience 520 series courses and passing the certification assessment, which will be accessible in your LMS portal. As a Customer Experience Specialist (CXS)™, you will be able to exhibit your mastery in the Customer Experience discipline.

The 5 course modules cover best practices and applied aspects of Customer Experience. Your bundle purchases grants you 6 month access to all 5 online courses. See below for the list of courses included in this package.

·        CX521: Strategy in Action

·        CX522: Culture and Accountability

·        CX523: Metrics and Analysis

·        CX524: Improvement and Design

·        CX525: Voice of the Customer and Intelligence

CX University La Serie--CX 500 Francais

La série CX500 français couvre les 6 domaines de l’expérience client. Cette série est conçue pour le leadership CX au sein des organisations. Cet ensemble prépare l’apprenant à la certification professionnelle en tant que (CXS)™. Période d’accès de 6 mois.

Rejoignez notre communauté mondiale d’apprenants et apprenez CX en ligne de manière indépendante !

·        Apprenez de manière autonome et à votre rythme

·        Leçons intéressantes, vidéos, articles fondateurs, tests pratiques

·        Obtenez votre certification en tant que spécialiste de l’expérience client (CXS)™

·        Nous sommes un fournisseur de ressources de formation autorisé approuvé par la Customer Experience Professionals Association (CXPA). Préparez-vous à la certification CCXP

“Experience Leadership” is for beginners and experts. While “managing” controls some, “leading” influences all. See testimonials and use promotion code CXPA10 to save 10% at ClearAction.com.

Experience Leadership for Experts & Executives - Self-paced, live, or hybrid course for CCXP CRCs and executives, authors, keynoters, consultants, judges, award winners, and certified or long-time practitioners in customer experience (CX), employee experience (EX), and partner experience (PX). 

Automatic Experience Excellence - Self-paced, live, or hybrid course for all managers of customer experience, employee experience, and partner experience (experience management: XM). 

CX Leader Mastermind - Live guided interactive sessions with take-away templates you fill-in during the session. Discover effective ways to navigate politics, become your executives’ Most Valuable Player, engage non-customer-facing groups, and influence impressive customer-centric growth. 

CX Manager Mastermind - Live guided interactive sessions with take-away templates you fill-in during the session. Discover how to link CX, EX, financials, and internal engagement.