CXEducation.com

Translating engagement to business results is a challenge for many organizations. Balancing financial goals with the demands of creating compelling customer experiences is a constant challenge. Stakeholders need to understand how CX delivers clear business results. Learn how to build and communicate models so the organization (and each stakeholder) sees the value of delivering a great customer and employee experience. We will share how you can target, measure and achieve benefits of call reduction, increased retention, referral increases, and reduce cost to serve from customer experience improvements – while you engage your customers.

In this course you will:

• Understand how to define CX measures, metrics and business value
• Learn ways to embed structure for CX benefits into your internal processes
• Learn the art and science of tracking benefits realization
• Examine ways to think differently about business results and ROI
• Understand the opportunities of building a foundation of CX benefits realization
• Create successful structures within your organization’s processes to showcase success for Customer Experience and Associate Engagement

CCXP Exam E-Consulting - ClearAction Experience Leadership Mastery

Advice to use right away for indisputable ROI, internal buy-in, and follow-through, plus 100% CCXP readiness. Self-paced or live, 1 topic or 5 topics, 7-day guarantee, no expiration. Optional coaching, live 90-minute classes at no extra charge, and/or Experience Leadership Certificate by demonstrating your topic mastery via 15 scenario questions with instructor feedback. Get lifetime access to:

·        Videos with easy slide animation navigation

·        Workbooks, case studies, and templates

·        Detailed advice for the CCXP exam and multiple-choice success

·        275 multiple-choice questions with hints, references, and explanations

Learn more and register at ClearAction Continuum.

CX/CS/Marketing Tech Guide to Growth – ClearAction Experience Leadership Mastery

Advice to generate full value in efficiencies, growth, strategic advantages, ease of work, and ease of business. Maximize ROI, repurchase, engagement, and career growth with this foundational guide. Self-paced or live 3-hour guide with practical application templates.

·        For buyers: expand the value of your tech far beyond its functional objectives.

·        For providers: ensure renewals, expansions, and magnetism through usage maturity.

·        For consultants: lift mindsets above tech-specific models to strategic business impact.

Learn More and Register at ClearAction Continuum

Experience Value Exchange – ClearAction Experience Leadership Mastery

Earn badges in 6 competencies: lifetime value mindset, insights-guided efficiency, insights-inspired growth (keys to ease of business), aligning motivations, respecting interdependencies, and driving follow-through (keys to ease of work). Self-paced and live, independent and interactive short resources for everyone in your CX, CS, EX, PX, and Marketing departments: everyone who collects insights.

Learn More and Register at ClearAction Continuum

Experience Management Maturity – ClearAction Experience Leadership Mastery

For seasoned customer, employee, and partner experience managers. Intermediate level equivalent to CCXP e-consulting. Self-paced or live, 1 topic or 5 topics. Optional coaching and/or instructor feedback on 15 scenario questions for Experience Leadership Certificate. Optional 90-minute live instruction can mix Maturity + Experts + Automatic + CCXP participants to get everyone in sync. Get lifetime access to:

·        Videos with easy slide thumbnail/animation navigation

·        Workbooks, case studies and templates

·        275 multiple-choice questions with hints and explanations

Learn More and Register at ClearAction Continuum

CX + EX + PX Experience Leadership for Experts & Execs – ClearAction Experience Leadership Mastery

For CCXPs (CRCs), executives, authors, keynoters, consultants, judges, award winners, and certified or long-time practitioners in customer, employee, and partner experience. Sophisticated extras in every topic: silos, expectations personas, interaction bridges, CX tie-in to strategic pillars, and more. Videos, practical application workbooks, quiz games, case studies, and templates. Optional coaching and/or Experience Leadership Certificate with instructor feedback. coaching and/or instructor feedback on 15 scenario questions for Experience Leadership Certificate. Optional 90-minute live instruction can mix Maturity + Experts + Automatic + CCXP participants to get everyone in-sync. 1 topic or 5 topics:

·        Leading Indicators of ROI

·        Driving Change in Value

·        Accountability for Engagement

·        Intelligence for Growth

·        Operationalized Strategy

Learn More and Register at ClearAction Continuum

Automatic Experience Excellence – ClearAction Experience Leadership Mastery

For all managers of customer, employee, and partner experience (experience management: XM). Emphasis on how to engage non-customer-facing groups in preventing issues: almost-automatic experience excellence. Similar to CCXP course, but simpler. XM Metrics & Analytics, Improvement & Design, Culture & Accountability, VoX & Intelligence, and Operationalized Strategy. Optional 90-minute live instruction can mix Maturity + Experts + Automatic + CCXP participants to get everyone in-sync.

·        Videos and workbooks for each topic

·        True-false quizzes, case studies, and templates

Learn More and Register at ClearAction Continuum

Introduction to CX Excellence--CX University

CX University offers a 5-part course that introduces employees to the basic concepts of Customer Experience (CX) Excellence. The five modules cover Strategy and Brand Promise; Customer-Centricity; Journey Mapping, Personas, and VOC; Design Thinking for Innovation; and Metrics and Measurement.

-These modules take about an hour each to complete for a total of about 5 hours.
- Materials are presented in short narratives, videos, and interactive modules.
- Learners can leave and return to the learning modules at their convenience.
- Each module includes a 5-question multiple choice knowledge check.
- There are no required passing grades on these knowledge checks.
- 2-months online access to work at your own pace.

Learn more and register at CX University

CCXP--ClearAction Continuum

Este curso es para cualquier persona que quiera aprender las mejores técnicas para la excelencia en la experiencia del cliente. Aprenda la gestión de la experiencia del cliente en este curso en línea a su propio ritmo. Comenzando como Voice of Customer Manager, instructora Lynn Hunsaker lideró la transformación de la experiencia del cliente durante muchos años en grandes empresas. 

TEMAS: 1. Cultura Centrada en el Cliente

2. Adopcion y Responsibilidad Organizativa

3. La Voz, Visión y Comprensión del Cliente

4. Diseno, Mejora y Innovacion

5. Metrica, Medicion y ROI

6. Estrategia de Experiencia del Cliente