B2B

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  • 1.  The unique properties of B2B CX--and what this means for your survey

    Posted 05-18-2022 03:15 PM
    Our next meeting will be in June, more info to come. In the meanwhile, I wanted our group to have a resource that identifies the unique properties of B2B CX. Dennis Fitzgerald of Yaskawa, Barbara Roos of Intel, and others offer great perspectives that are featured in the newest article in our B2B library. Check it out!

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    Martha Brooke, CCXP
    Chief Customer Experience Analyst & Founder
    Interaction Metrics
    Portland OR
    +1-(503) 453 7419
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  • 2.  RE: The unique properties of B2B CX--and what this means for your survey

    Posted 12-16-2022 11:57 AM
    Hello, 

    I'm new to the world of CX and we are a B2B company.  Is this an active group and are there regular chats or webinars? 


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    Claudia Lopez
    Client Experience Manager
    Parker Technology
    w. www.helpmeparker.com
    m. 840-201-8479
    www.linkedin.com/in/claudiaglopez
    I'm hiring!!
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    Original Message


  • 3.  RE: The unique properties of B2B CX--and what this means for your survey

    Posted 03-06-2023 01:59 PM

    Hi Claudia, we are an active community. I lead B2B roundtables via Zoom every 6 to 8 weeks. Additionally, we will be posting more B2B content. If you have any questions about B2B CX, drop me a line, always happy to lead you to the resources that can help!



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    Martha Brooke, CCXP
    Chief Customer Experience Analyst & Founder
    Interaction Metrics
    marthab@interactionmetrics.com
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    Original Message