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Bio

In today’s complex and fast-changing landscape, you need more information than ever about the companies you do business with. And companies need more information than ever to respond to their customer's changing needs and expectations.

As a passionate customer experience advocate, I find out directly what our customers' expectations are by reaching out talking to them. These expectations then drive project work requirements to ensure we meet, or exceed, those expectations. By presenting findings, incorporating methodologies and making sure our customers' needs are heard, I become an internal advocate for our customers.

Industry

  • Insurance