Thank you to everyone who participated twelve hours ago in the second meeting of the Steering Committee. The video recording can be accessed at this link and the associated chat and reports from Matty are attached. (Note: The Discussion report is updated since this morning.)
Please feel free to use this thread to share any additional thoughts or feedback. Our discussion and comments will help inform the Association Laboratory team as they draft the quantitative survey which is slated for distribution in mid-late January.
Wishing everyone peach and light in this season of holidays,
Greg
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Greg Melia CAE
he/him/his
Chief Executive Officer
Customer Experience Professionals Association
PLEASE NOTE MY NEW EMAIL ADDRESS:
Greg@CXPAglobal.org------------------------------