CX results begin with CX professionals empowered by their organization to be true catalysts that lead the customer experience program. By providing these leaders with CXPA membership, organizations not only demonstrate commitment to their CX program, but also equip these CX professionals with year-round access to a community of like-minded peers that inspire, inform, and support these CX leaders to deliver better results.
CXPA’s Certified Customer Experience Professional (CCXP) certification program provides an independent, industry-wide, standardized measure that organizations can trust to advance and assess the CX knowledge of your CX team and job applicants.
The CXPA community is an independent source of opinion on important decisions such as the investment in CX platforms or consulting services. We have served CX professionals at thousands of organizations since we were founded in 2011, and our CCXP credential is the most trusted hiring credential in the world for CX professionals.