Ph.D. in global leadership with an emphasis in organizational management. My research focused on global government administrative leadership and human experiences with red tape, administrative burden, job-related friction and sludge.
Top Customer Experience voice on LinkedIn.
Series creator and series editor emeritus, SAGE customer experience business case studies. Author of 9 published or recently accepted peer-reviewed business case studies (with teaching notes) for SAGE, publish dates 2022-2024.
Senior professional with a proven track record as a customer experience practitioner and consultant, now part of SAP's global executive/board communication team. With roots in professional services business development, account teams, broadcasting, and content development, I've developed an expertise in customer- and business-oriented communication, leadership, and project management.
My journey isn't limited to the global technology corporate world; I'm also a small business founder with experience in the non-profit and federal government settings.