Profile

CCXP
COMMITTEE CHAIR
CX in HIGHER EDUCATION

Contact Details

Bio

Top 33 Inspiring Women in CX to follow for 2022 - Engati.
Top 20 Global Customer Experience Expert and Influencer 2021 - Marketechvibe.
Listed in Onalytica's 2021 Who's Who in Customer Relationship Management.
Top 50 Customer Experience (CX) Influencer to Follow in 2021 - The Awards Magazine.
Currently pursuing a Ph.D. in global leadership studies, organizational management emphasis.
A founding member of the Customer Experience Professionals Association.

Consultant, writer, speaker, evangelist, researcher, former practitioner in B2B and government. Recently published in the scholarly world. My Dictionary of U.S. Federal Government Customer Experience Terms, Phrases, and Acronyms: A Guide for Practitioners and Consultants, is listed as a top CX book of 2021 by Book Authority.

Industry

  • Professional Services