Energetic Certified Customer Experience Professional (CCXP) known for collaborative ability and having a futurist leader's point of view. Author of the 2018 Kindle eBook: Uncharted Territory: Where Customer Experience Practices Haven't Arrived in Business. Creator of high-profile customer experience and client development programs. Background in business development, customer feedback, client teams, social media, crisis communication, corporate communication, marketing, public relations, broadcasting, and employee engagement. Published writer, presenter, panelist, and speaker. Insurance, financial services, government, export, Big Four accounting, and law firm experience.