As an association dedicated to the advancement and visibility of customer experience professionals and their success stories, we have several types of awards to recognize innovation, accomplishments, and contributions in the discipline of customer experience.

We hope that as you explore the awards and award winners, you gain new insight and be inspired.  And we're always on the lookout for our next awardees, so please consider nominating yourself, your company or another for recognition.

CXPA's Emerging Leader in CX Awards 

View 2022 Winners

Who's Eligible: CXPA members who are new to CX, desire a career in the field, and are growing skills in the CX profession. Individuals nominated for this award are practitioners in any organization, including providers, as long as they are doing CX work within that organization.

Award Frequency: Annually

Individuals nominated for this award have typically done one or more of the following:

  • Made contributions within their organization that provides demonstrable and/or measurable impact.
  • Challenged the status quo and solved business problems that led to better CX and/or benefited the CX discipline overall
  • Attended CX events
  • Sought help through mentorship or participation in other ways
  • Seeking to be CCXP certified
  • Working toward building their skills, knowledge, and competencies

CXPA's Collaboration Award

Collaboration is a cornerstone of successful customer experience management. This award, which will be first granted in 2023, will honor outstanding collaboration led by CX professionals to deliver better results for their organization's customers, colleagues, and sustainable business results.  Look for more details on this program including eligibility criteria and how to apply in June.  The inaugural Collaboration Award Winners will be announced on CX Day.

CXPA's Impact Awards

Award Frequency:
Who's Eligible:

CXPA's Impact Awards recognize individuals who have made notable contributions to the discipline of customer experience.  Nominations may be made in the following categories:
    • Impact within an organization. Nominated individuals within this category have utilized CXPA's knowledge domains to achieve a measurable customer and business impact for and within an organization.
    • Impact on the CX profession. Nominated individuals within this category have influenced the practice of customer experience across industries and geographies through thought leadership contributions.
    • Impact on efforts to improve diversity, equity, and inclusion outcomes in an organization through better CX.

Submissions Open: July 2023

Awards Announced: CX Day--Tuesday, October 3, 2023

Watch the videos below featuring 2022's winners.