As an association dedicated to the advancement and visibility of customer experience professionals and their success stories, we have several types of awards to recognize innovation, accomplishments, and contributions in the discipline of customer experience.

We hope that as you explore the awards and award winners, you gain new insight and be inspired.  And we're always on the lookout for our next awardees, so please consider nominating yourself, your company or another for recognition.

CXPA's Innovation Award

Who's Eligible: This award honors the work of professionals and their organizations as they worked to drive customer-focused innovation over the past year. For our purposes, we define innovation as the implementation of creative ideas in an effort to generate a better customer experience.

To avoid commercial conflict of interest, applicants that sell CX products or services are not eligible to apply. CXPA membership is not required to apply or be awarded.

Award Frequency: Annually

The 2022 nomination period has now closed, and global and regional winners will be announced soon. The 2023 nomination period will open early in the year.

To learn more about 2021's winning organization, click here.

CXPA's Emerging Leader in CX Awards 

View 2022 Winners

Who's Eligible: CXPA members who are new to CX, desire a career in the field, and are growing skills in the CX profession. Individuals nominated for this award are practitioners in any organization, including providers, as long as they are doing CX work within that organization.

Award Frequency: Annually

Individuals nominated for this award have typically done one or more of the following:

  • Made contributions within their organization that provides demonstrable and/or measurable impact.
  • Challenged the status quo and solved business problems that led to better CX and/or benefited the CX discipline overall
  • Attended CX events
  • Sought help through mentorship or participation in other ways
  • Seeking to be CCXP certified
  • Working toward building their skills, knowledge, and competencies

CXPA's Impact Awards

Award Frequency:
Who's Eligible:

CXPA's Impact Awards recognize individuals who have made notable contributions to the discipline of customer experience.  Nominations may be made in the following categories:
    • Impact within an organization. Nominated individuals within this category have utilized CXPA's knowledge domains to achieve a measurable customer and business impact for and within an organization.
    • Impact on the CX profession. Nominated individuals within this category have influenced the practice of customer experience across industries and geographies through thought leadership contributions.
    • Impact on efforts to improve diversity, equity, and inclusion outcomes in an organization through better CX.

Submissions Open: July 2023

Awards Announced: CX Day--Tuesday, October 3, 2023

Watch the videos below featuring 2022's winners.