As an association dedicated to the advancement and visibility of customer experience professionals and their success stories, we have three types of awards to recognize innovation, accomplishments, and contributions in the discipline of customer experience.

We hope that as you explore the awards and award winners, you gain new insight and be inspired.  And we're always on the lookout for our next awardees, so please consider nominating yourself, your company or another for recognition.

CX Innovation Awards

Who's Eligible: This award honors the work of professionals and their organizations as they worked to drive customer-focused innovation over the past year. For our purposes, we define innovation as the implementation of creative ideas in an effort to generate a better customer experience.

To avoid commercial conflict of interest, applicants that sell CX products or services are not eligible to apply. CXPA membership is not required to apply or be awarded.

Award Frequency: Annually

The 2022 application process will begin in February. We will update this page with more information on our 2022 awards as soon as we're ready to share.

Congratulations to Schneider Electric, the 2021 Innovation Award Winner!

Member Awards

View 2020 Extra Mile Winners
View 2019 Extra Mile Winners
View Past Extra Mile Winners
View Past MVP Award Winners

Who's Eligible: CXPA members who went above and beyond! CXPA membership is required to apply or be awarded.

Award Frequency: As determined by the CXPA Board of Directors.

Awards Announced: As determined by the CXPA Board of Directors.

Emerging Leader in CX Awards

View 2021 Winners

Who's Eligible: Individuals who are new to CX, desire a career in the field, and are growing skills in the profession. Individuals nominated for this award are practitioners in any organization, including providers, as long as they are doing CX work within that organization.

Award Frequency: Annually

Awards Announced: Q1

CX Impact Awards

Award Frequency:
Who's Eligible:

CXPA's Impact Awards recognize individuals who have made notable contributions to the discipline of customer experience.  Nominations may be made in the following categories:
    • Impact within an organization. Nominated individuals within this category have utilized CXPA's knowledge domains to achieve a measurable customer and business impact for and within an organization.
    • Impact on the CX profession. Nominated individuals within this category have influenced the practice of customer experience across industries and geographies through thought leadership contributions.
    • Impact on efforts to improve diversity, equity, and inclusion outcomes in an organization through better CX.

Submissions Open: The submission period for 2021 has ended. 

Awards Announced: CX Day--Tuesday, October 5th, 2021

Watch the video below featuring 2020's winners, or browse past winners.