Apologies for being late to the game in responding but I wanted to share a thought about recordings. It would be helpful when there are multiple sessions of interest at a time and you are not able to attend one. I wouldn't make these available to those who don't attend - unless they purchase a digital-only type of access. I have had other conferences offer this and it is the majority of sessions (not all - as some presenters didn't allow it) and was offered at a discount from the registration price itself.
This would open up the content and learnings to broader individuals across the globe who have a significant lift (financial and logistical) to attend in person. It also helps with the costs and overhead of the conference.
Maybe not a popular opinion, but I wanted to share it for consideration. Thanks!
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Nicole Aguilera CCXP
Sr Customer Experience Consultant
Mutual of Omaha
Minneapolis MN
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Original Message:
Sent: 12-05-2023 05:02 PM
From: Gabe Smith, CCXP
Subject: Survey Reminder--and question for the group on session recording
Hello all!
As a friendly reminder, the brief survey to gather your thoughts and opinions on areas of topic interest for the conference will remain open until the end of the day on Thursday, December 7th. Your feedback will help inform our discussion next week.
One theme that has already emerged from the open-ended responses is the need for CXPA to offer session recordings. This raises a couple of additional questions that I'd be interested in hear the group respond to:
1) Would you envision that the primary audience for such session recordings would be CX Leaders Advance attendees who wanted to attend a specific session, but could not due to a competing session or priority? Or would that audience be CXPA members who did not attend the conference at all?
2) How have you viewed recorded conference content in the past? What has worked well or been a challenge? What would be some key areas for CXPA to consider if we were to pursue a recording option?
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Gabe Smith, CCXP
Content Manager & Associate Director
Customer Experience Professionals Association
AkronOH
United States
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