Exam Preparation Resources
The CXPA wants to provide as much assistance as we can to CX professionals who are preparing to take the CCXP certification exam, to maximize your success. This section contains resources to help you understand what material will be covered and how well your personal knowledge base maps to the test content.
Be aware that there is no single best way to prepare to do your best on the CCXP certification exam – that choice is up to you, and it depends on your personal learning style, experience, and preferences. While there isn’t one comprehensive collection of material for you to study, a strong consideration of something to add to your study plan is the CXPA CX Book of Knowledge 1st edition, which was written by 32 CCXPs and presents 300 pages of key terms, content, and processes. As a CXPA member, you receive complimentary online access to this and 8 other publications. Please visit our CX Bookstore for more information and the link to access the online portal.
We hope the tools provided in this section will give you helpful guidance about the material covered on the test, and where you can strengthen your knowledge.