Exam Preparation Resources

Exam Preparation Resources

The CXPA wants to provide as much assistance as we can to CX professionals who are preparing to take the CCXP certification exam, to maximize your success. This section contains resources to help you understand what material will be covered and how well your personal knowledge base maps to the test content.

Be aware that there is no single best way to prepare to do your best on the CCXP certification exam – that choice is up to you, and it depends on your personal learning style, experience, and preferences. While there isn’t one comprehensive collection of material for you to study, a strong consideration of something to add to your study plan is the CXPA CX Book of Knowledge 1st edition, which was written by 32 CCXPs and presents 300 pages of key terms, content, and processes. As a CXPA member, you receive complimentary online access to this and 8 other publications. Please visit our CX Bookstore for more information and the link to access the online portal.

We hope the tools provided in this section will give you helpful guidance about the material covered on the test, and where you can strengthen your knowledge.

CXPA CX Framework - covers the core knowledge, skills, and abilities.

CXEducation.com -  education conducted by qualified providers delivering content grounded in the CXPA’s Customer Experience framework (exam blueprint).

Training Providers - can help enhance your CX knowledge and provide exam preparation.

CXPA CX Book of Knowledge (table of contents only) - visit the CX Bookstore to purchase or view online if you are a CXPA member.

The Peer-to-Peer CCXP Preparation Community was started as a study group thanks to one of our longtime members and CCXPs. The sessions were recorded and now live in the community library along with other resources. You must be an active CXPA Professional member to access the community.

The CX Resource Library provides CXPA members access to hundreds of white papers, tools, and webinars providing advice across the CXPA CX Competency Framework. To access the library you must be a current CXPA member and logged in to the website.

A Note About study.com
There is a course available for a monthly subscription that was not designed by our organization and had no involvement from anyone who has earned the credential. The CXPA does not recognize this course as a suggested resource to prepare for the exam. Our last review of the site (in 2021) found that it does not align completely with our CXPA CX Framework developed based on an industry-wide job task analysis that was conducted by the CXPA in 2013 and updated in 2020. Unfortunately the course description uses all of our information found on our site, which of course leads one to believe we are involved or sanction this course. We cannot attest to the veracity of the information taught, nor if it is tested on our exam. If you find other resources that appear to be recommended by or coming from the CXPA, please reach out to us at ccxpsupport@cxpaglobal.org to verify if they are related to us. The CCXP does not offer any study materials or resources for exam preparation as this does not follow credentialing best practices for a certification. Generally, any certification program that offers the education that prepares you for the exam, is considered a certificate and not a certification. 

CCXP Candidate Handbook

Everything about becoming a CCXP is contained in the CCXP Candidate Handbook CCXP Candidate Handbook – it’s your guide to navigating the CCXP certification process.