Exam Preparation Resources

Exam Preparation Resources

The CXPA wants to provide as much assistance as we can to CX professionals who are preparing to take the CCXP certification exam, to maximize your success. This section contains resources to help you understand what material will be covered and how well your personal knowledge base maps to the test content.

Be aware that there is no single best way to prepare to do your best on the CCXP certification exam – that choice is up to you, and it depends on your personal learning style, experience, and preferences. While there isn’t one comprehensive collection of material for you to study, a strong consideration of something to add to your study plan is the CXPA CX Book of Knowledge 1st edition, which was written by 32 CCXPs and presents 300 pages of key terms, content, and processes. As a CXPA member, you receive complimentary online access to this and 8 other publications. Please visit our CX Bookstore for more information and the link to access the online portal.

We hope the tools provided in this section will give you helpful guidance about the material covered on the test, and where you can strengthen your knowledge.

Exam Blueprint - covers the core knowledge, skills, and abilities.

CXEducation.com -  education conducted by qualified providers delivering content grounded in the CXPA’s Customer Experience framework (exam blueprint).

Training Providers - can help enhance your CX knowledge and provide exam preparation.

CXPA CX Book of Knowledge (table of contents only) - visit the CX Bookstore to purchase or view online if you are a CXPA member.

The Peer-to-Peer CCXP Preparation Community was started as a study group thanks to one of our longtime members and CCXPs. The sessions were recorded and now live in the community library along with other resources. You must be an active CXPA Professional member to access the community.

CCXP Candidate Handbook

Everything about becoming a CCXP is contained in the CCXP Candidate Handbook CCXP Candidate Handbook – it’s your guide to navigating the CCXP certification process.