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HorizonCX

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Visionary Customer Experience (CX) Leader Helping Business Achieve Maximum Potential via CX A recognized thought leader and certified Customer Experience (CX) expert with innovative approaches to driving customer-centric thinking within B2B organizations including technology, manufacturing, and service-oriented businesses. Using proven leadership skills, hands-on team-building approaches, and creativity, I design customer experience strategies that help organizations, retain customers, extend the customer lifecycle, leverage new business through referrals, deliver a return on investment through customer experience, and earn a reputation for achieving customer experience excellence. My goal is to help organizations excel in business by: • Coaching them on Customer Experience Management (CEM) strategies • Leveraging customer-centric behaviors. • Demonstrating why customer experience is a business and marketing strategy • Proving that CX measures are as important to an organization as financial measures • Converting key drivers of customer satisfaction and loyalty into tangible ROI Specialties: Customer Experience Management, Customer Strategy, Customer Feedback Measurement, Text Analytics, Enterprise Feedback Management, Market Research, Business Intelligence, Customer Dynamics, Systems Thinking, Net Promoter Score (NPS) Systems, International Experience in Asia, Europe, India, and South America.