Profile

SVP CX,
Grow CX
CCXP
CX in HIGHER EDUCATION

Contact Details

Grow CX
Naples, FL

Bio

Scott Gilbey, CCXP, MBA, P.Eng., has traversed a career through sales, marketing, and operations, always solving business problems from the customer’s point of view. Fluent in go-to-market strategy, B2B marketing, business model development, process improvement, journey mapping, acquisition integration, data governance, eCommerce, digital transformation (Industry 4.0 and IoT), plus organizational development and training. All of this converges nicely into a finely tuned, eyes-wide-open, Customer Experience asset.

He was Senior Vice President Customer Experience & Service Offering with Konecranes in their global industrial field service business operating in 50 countries, and before that, Director of Marketing & Communications Region Americas. He cut his teeth in hospitality, engineering, construction, building technology, and manufacturing.

Scott is active with CXPA and maintains membership in the American Marketing Association (AMA) to stay current on leading trends in both disciplines. Additionally, he is a member of the American Association of Airport Executives (AAAE) and the Beryl Institute for Patient Experience.

His ambition is to work with customer-centric, future-orientated companies to help them “Grow CX” – Grow revenue and operational excellence with Customer Experience.

Job History

Grow CX
Founder
October 2020 - present

Konecranes
Global SVP Customer Experience & Service Offering. Previously other roles including, Director of Marketing & Communications Region Americas
Canada, US, EMEA, APAC
March 2004 - June 2020

Valley City Architectural Furniture
General Manager and Sales Manager
Canada
April 1997 - January 2003

Fujitec
Director of Sales and Marketing
Canada
March 1995 - April 1997

Trow Consulting Engineers
Manager, Elevating Devices Group
Canada
August 1992 - February 1995

Designation

  • CCXP