CXPA Book of Knowledge

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Naples, FL

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Scott Gilbey, CCXP, MBA, P.Eng., has traversed a career through sales, marketing, and operations, always solving business problems from the customer’s point of view. Fluent in go-to-market strategy, B2B marketing, business model development, process improvement, journey mapping, acquisition integration, data governance, eCommerce, digital transformation (Industry 4.0 and IoT), plus organizational development and training. All of this converges nicely into a finely tuned, eyes-wide-open, Customer Experience asset.

He was Senior Vice President Customer Experience & Service Offering with Konecranes in their global industrial field service business operating in 50 countries, and before that, Director of Marketing & Communications Region Americas. He cut his teeth in hospitality, engineering, construction, building technology, and manufacturing.

Scott is active with CXPA and maintains membership in the American Marketing Association (AMA) to stay current on leading trends in both disciplines. Additionally, he is a member of the American Association of Airport Executives (AAAE) and the Beryl Institute for Patient Experience.

His ambition is to work with customer-centric, future-orientated companies to help them “Grow CX” – Grow revenue and operational excellence with Customer Experience.

Global Region

  • United States