Maintain Your CCXP

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Maintaining Your Status

The Certified Customer Experience Professional (CCXP) credential requires ongoing professional development to maintain an active certification status. As such, certificants are required to complete 20 hours of CCXP Recertification Credits (CRCs) in order to recertify every two years. The updated expiration date will be two years from the expiration date of the last recertification issued.

One CRC is earned for each hour (60 minutes) spent in a planned, structured professional development activity. CRCs will be accepted for the recertification requirement as long they are directly related to the CCXP Exam Blueprint and meet the guidelines listed below. CCXPs must earn a total of 20 CRCs in a minimum of two of the professional development activity categories (CX-related conferences, training events, content contributions to the CXPA, webinars, in-company development, podcasts, individual professional development,  College or University Courses, or CXPA Contributions) for renewal. CRCs accumulate for a two-year period starting immediately after the certification is issued and cannot be carried over to the next two-year timeframe or be transferred to another person. Courses taken more than one time during the two-year recertification cycle will be given credit only once.

Please see the following steps to successfully recertify your CCXP certification:

  1. Earn and submit your minimum of 20 CCXP Recertification Credits (CRCs) using the guidelines below. Here is a downloadable CCXP Recertification Credit Tracking sheet you can use to track your professional development activities, including date earned, type of activity, and number of recertification credits. You would then self-submit these credits using the Enter CRCs Now button on the right side of this page. 
  2. Pay your Certification Maintenance Fee using the button on the right-side of this page.
  3. Once your payment has been received, our staff will do final processing of your recertification by auditing your credits, confirming payment, and updating your certification expiration date.
    1. Please allow 7 - 14 U.S. business days from payment for final processing to be completed.
    2. You will receive an email from info@cxpa.org with a link to your updated/new digital badge within 24 - 48 hours of final processing.
    3. The CCXP Directory is updated immediately, however, it does not list your CCXP expiration date.

If you have difficulty earning credits due to lack of in-person or online professional development opportunities, please see the following suggested ways to earn recertification credits below:

If you need anything further, please do not hesitate to email ccxpsupport@cxpa.org. We are here to help you and your fellow CCXPs and members.

Professional Development Activity

Attendance at a Qualifying Program

About:
Qualifying program attendance includes trainings, seminars, webinars, conferences, podcasts, and in-company development (led by a CCXP). All qualifying programs must be aimed at developing your CX knowledge and competence.

CRC Acceptance*: 
One hour related instruction equals 1 CRC. A maximum of 6 CRCs will be given per day of instruction for conferences. 

Documentation Required: 

  • For conferences and training: An agenda 
  • For webinars and podcasts: A description of the content and/or link to recorded webinar
  • For in-company development: A certificate or a letter from employer that includes an outline of the activity and identifies the speaker/trainer as a CCXP.
  • For CXPA networking events: A description of the content

Speaking at a Qualifying Program

About:
Qualifying programs include training, seminars, webinars, podcasts, conferences, and in-company development (led by a CCXP). All qualifying programs must be aimed at developing CX knowledge and competence (excludes new staff orientation).

CRC Acceptance*: 

  • Presenting at a program that was NOT organized by the CXPA equals 2 CRCs per one hour of instruction
  • Presenting a program that was organized** by the CXPA equals 3 CRCs per one hour of instruction

Documentation Required: 

  • For conferences and training: An agenda 
  • For webinars and podcasts: A description of the content and/or link to recorded webinar
  • For in-company development: A certificate or a letter from employer that includes an outline of the activity
  • For CXPA networking events: A description of the content

College or University Courses

About:
Successfully completing academic coursework or teaching academic coursework after obtaining CCXP certification. Courses must be offered for degree credit and related to CX.

CRC Acceptance*: 
One hour of degree credit in a typical 15-week semester earns 15 CRCs and a 10-week quarter earns 10 CRCs.

Documentation Required: 
For College or University Courses: A transcript or grade report indicating a passing mark. For teachers, a copy of the class syllabus.

CXPA Contributions

About:
Enhancing the CX profession through active participation on CXPA committees, networking groups, mentoring, and preparing white papers.

CRC Acceptance*: 
1 CRC is awarded for 1 hour of volunteer service.

Documentation Required: 
For CXPA contributions: Confirmation needed from committee chair or the CXPA.

*CCXPs must earn CRCs in a minimum of two of the professional development activity categories (trainings, seminars, webinars, conferences, podcasts, and in-company development (led by a CCXP) towards the 20 CRCs required for renewal.
** CCXP Renewal Credits (CRCs) are awarded at a higher level for presentations that add value to and give back to the CXPA community.

Certification Maintenance Fee

The non-refundable certification maintenance fee must be submitted every two years with the certification renewal application.

Maintenance Fees:

  • CXPA Member - $199.00 (U.S Dollars)
  • CXPA Non-Member - $349.00 (U.S Dollars)

Notice of Recertification 

Although it is the professional responsibility of each certificant to be aware of his or her certification expiration date, approximately 60 days prior to the expiration of your certification, the CXPA will send you a notice of your need to recertify. This notice will be sent to your last email address on file with the CXPA. Please be sure to include the CXPA in your change of address notifications.

Grace Period and Lapsed Certificates

Certification holders can renew their certification any time after their date of initial certification or last certification renewal and before their current certification expires. The renewal date of the new certification will be two years from the expiration date of the last certificate issued.

An individual’s CCXP status is suspended on the certification expiration date. Individuals then have three months from the date of the certificate’s expiration date to become reinstated. The reinstatement process includes payment of the renewal fee, and fulfillment of all other renewal requirements. The renewal date of the new certificate will be two years from the missed expiration date of the last certificate issued.

At the end of three months, the certification status is revoked, and the individual must re-earn the certification by applying as a new applicant, filling out all forms, passing the certification exam and paying all fees as required of a new applicant.


Page updated October 2021

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