Profile

Contact Details

San Francisco, CA

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Bio

Kyle Groff, Ph.D.
Chief Customer Officer, Bank of the West

Professional:
- 10+ years building, running & optimizing measurement programs
- Have built & run programs in Employee Engagement & VoC for JetBlue Airways, the US NAVY and countless other Fortune 500 companies
- Adjunct Faculty- Rutgers Business School Executive MBA Program
- Doctorate in Industrial & Organizational Psychology
- Certified Customer Experience Professional (CCXP)

Personal:
- Avid runner
- Fan of Michigan football, Tigers baseball and Red Wings hockey
- Proud father of two boys

Industry

  • Banking

Global Region

  • United States