Careers in CX

Athens Greece CXPA Network

Birmingham UK Network

Lagos Nigeria CX Day Celebration

Customer Experience has seen tremendous growth over the past decade--both as a respected business discipline and as an attractive career path for business professionals; a recent search for "Customer Experience" positions on LinkedIn yielded 58,000 results in the United States alone.

Many CX practitioners began their careers in marketing, project management, organizational development, analytics, or customer service. Young professionals are now beginning to study the science of CX in their undergraduate or graduate coursework.

Do You Have What It Takes to Be a CX Professional?

CX jobs, from CX Analyst to Chief Customer Officer, require a strong business acumen, including the ability to drive improvements cross-functionally, the people skills to foster a customer-centric culture, and the analytical mindset to tie experience improvements to tangible business outcomes.

If you have the following skills, you might be destined for a long career as a CX professional:

  • Design thinking
  • Active listening
  • Ability to build relationships across business functions
  • Analytical mindset
  • Using data to tell a story
  • Systems thinking

Ready to Take Your Career to the Next Level?

Whether you're just getting started in CX or you are an experienced practitioner looking to take the next step in your career, CXPA is here to help you on your journey. Here are some key milestones in your CX journey:

Career Profiles of CX Professionals

Interested in learning about the career story of a few CX professionals? Read their stories below.

Brad Smith

Kay Lynn Hendrix, CCXP

Freddy Chetty