Careers in CX

Customer Experience has seen tremendous growth over the past decade--both as a respected business discipline and as an attractive career path for business professionals; a recent search for "Customer Experience" positions on LinkedIn yielded 58,000 results in the United States alone.

Many CX practitioners began their careers in marketing, project management, organizational development, analytics, or customer service. Young professionals are now beginning to study the science of CX in their undergraduate or graduate coursework.

Ready to Take Your Career to the Next Level?

Whether you're just getting started in CX or you are an experienced practitioner looking to take the next step in your career, CXPA is here to help you on your journey. Here are some key milestones in your CX journey:

• Follow CXPA on LinkedIn
• Find a local CXPA network and begin connecting
• Become a CXPA member
• Benefit from a CXPA mentorship relationship (CXPA membership required)
• Attend a CX event
• Earn the Certified Customer Experience Professional (CCXP) certification
• Contribute to the CXPA Blog (CXPA membership required)
• Volunteer to demonstrate CX leadership
• Tell the CX community about your career move (CXPA membership required)

Career Profiles of CX Professionals

Interested in learning about the career story of a few CX professionals? Read their stories below.