With a wide range of experience in Sales, Business Development, Strategic Marketing, Customer Experience, LEAN Six Sigma Quality, and Business Analytics, I leverage all these areas of expertise and merge them with my interpersonal skills of problem solving, mentoring, and influencing to help business leaders identify areas of improvement and growth.
As a cross-functional expert, I have a unique background that can help develop and understand your customers experience and identify growth opportunities. Also, leveraging my knowledge and application of Six Sigma in both transactional and manufacturing environments, my skills can be transferrable to almost any industry.
Whether it's building a new product or developing your business growth strategy, I leverage best practices both externally and internally to deliver the best work product.
Through excellent project managment and mastering tasks and schedules, I can also help you drive your strategy to execution through the use of project plans, KPI’s, and dashboard to achieve the results you have been looking for.
Experience Summary:
- Certified Energy Leadership Business Coach & Mentor
- Customer Experience Strategy & Development
- Customer Lifecycle Marketing
- Database Marketing
- NPS Strategy, Implementation, and Action
- Market Research & Development
- Segmentation Analysis & Integration
- Business Development, Territory Development, & Market Assessments
- Business Process Improvement & BPM design
- Balanced Scorecards, KPI's, Hoshin, Bain's Must Have Facts
- Guest Speaker/ Presenter
- LEAN Six Sigma Black Belt and Green Belt Trainer
- Experienced ISO Internal Auditor