Our Sponsors

Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

Forsta enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. Forsta's clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment.

Five9 is a leading provider of cloud contact center software.

Glassbox empowers organizations to create frictionless digital journeys for their customers. Our digital experience analytics platform works in real-time across mobile apps and the web to accelerate loyalty and growth. Through AI-driven visualization and analytics tools, Glassbox enables teams to prioritize customer experience and digital product enhancements from a single collaborative system. From CX and marketing to IT and product management, teams can understand user struggles, visualize the customer journey and optimize every step. Hundreds of businesses across industries use Glassbox to connect their company around the customer so they can deliver better customer experience faster.

McorpCX is a leading customer experience services company delivering consulting and technology solutions to customer-centric organizations since 2002. Mcorp’s practical approach has led to measurable growth, deeper engagement, and better business outcomes for fast-growth market leaders and the Fortune 100.

Quadient, a Neopost Digital Company, provides technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels.

WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally led transformational solutions with over 400 clients across various industries. WNS delivers an entire spectrum of BPM solutions including industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. WNS Customer Experience (CX) Services is enabled by EXPIRIUS, a proprietary CX solution that integrates human-assisted design and domain expertise with AI-driven conversational insights. A flexible model, it comprises eight modular solutions designed to meet the specific CX demands of the business and are powered through consulting and four CoEs: Sales, Fulfillment, Assisted Digital Channels and Smart Collections. Leveraging digital acclerators, skillset and a design thinking-led framework, WNS’ global network of Co-creation Labs supports the design and delivery of CX services. The end-to-end services span the customer life cycle, namely customer acquisition, relationship management, customer retention and collections.

Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our leading-edge (XI) technology platform and years of expertise, we ensure businesses understand and own the moments that matter to transform experiences today that deliver the highest business value tomorrow.

Yellow.ai was built with the vision to automate total customer experience, with the best of AI and human intelligence to deliver on-demand fulfillment. In short, we exist to elevate the business-to-consumer interactions of every enterprise across the world, and make them intuitive, personal, and real-time.