- Leveraging the latest strategies in digital/user experience, customer experience, customer communications and relationships to grow customer retention.
- Defining an online product (website, app, or SaaS software) with wireframes, requirements, working with developers & more. Crafting a powerful user and digital experience.
- Increasing customer engagement, gathering actionable feedback and measuring impact.
- Improving a company's understanding of their customer base for better business decision making.
- Helping startups launch, grow, evolve or pivot.
Proven ability to grow customer engagement, profitable relationships, and customer retention plus grow a company’s understanding of their customer base for better business decision making.
Experience in B2B and B2C environments; worked at 4 startups.
Specialties: Digital experience, User experience, Customer engagement, Customer retention, Web strategy, Web usability, Qualitative market research, Customer journey mapping, Customer Scenario® Mapping, Customer relationship management, Customer feedback panels, Customer co-design, Design thinking, Startups, Agile, Product Management, Requirements.