What's New

What's New

With thousands of members worldwide, hundreds of pages of web content, and the breadth of CX and the CX community, it is inherently challenging to keep up with everything that’s new at the Customer Experience Professionals Association. This page shares highlights of new developments and offerings from CXPA.

Know something that we have missed, or a question we can answer? Drop us an email!

2020

2019

2018

  • CXPA Core Values are unveiled and shared with the membership:

1. Connected: Strength in Diversity
We have a culture of inclusivity and belonging, where everyone is welcomed.
We encourage, seek out and embrace diverse perspectives and approaches.
We have an unquenchable thirst to learn, paired with a passion to share our expertise to help one another grow professionally and personally.

2. Authentic: Excellence from Inside
Authenticity matters. Be who you are and contribute what you can.
We act with integrity and hold one another accountable.
We build trust by being trustworthy, genuine, respectful, and kind.

3. Be a Champion: Passion Fuels Growt
h
We are member-led and member-focused.
We prioritize work and relationships that positively advance the mission.
We strive to inspire others by sharing and learning together.
We actively contribute to the thought leadership and innovation of the CX profession.
We are tireless advocates for customer experiences that improve people’s lives.

2017

  • More than 100 CXPA members collaborate with the Board of Directors to explicitly examine, test, and codify the CXPA community core values.
  • CXPA hosts Customer Spark conference in Birmingham, England 
  • CXPA hosts its 7th Insight Exchange conference in Phoenix, AZ.
  • Citi, Mayfair Diagnostics, Sandy Spring Bank, Ultimate Software, and Wiley awarded 2017 Customer Experience Innovation Award.
  • Twelve individuals recognized as 2017 CX Impact Award Winners.

2016

  • CXPA releases "Who's Who of Customer Experience" profiling nearly 150 certified CX Professionals.
  • Eight case studies are featured from eight top brands at the CXPA Customer Spark conference in Dallas.
  • CXPA holds the US Insight Exchange conference in Atlanta.
  • Barclaycard US, Ciena, Cigna, EMC, and Humana are awarded the 2016 CX Innovation Award.
  • CXPA hosts the European Insight Exchange in London.
  • CXPA Board retains IntrinXec Management to ensure association management services meet growing needs.
  • Diane Magers, CCXP begins service as CXPA's interim CEO on a part-time basis.
  • Fifteen individuals recognized as 2016 CX Impact Award Winners.

2015

2014

  • CXPA launches the Certified Customer Experience Professional credential, a vendor-agnostic, independently-governed professional certification that establishes a common framework for assessing CX knowledge.
  • CXPA's mission statement is updated to incorporate a focus on member-to-member sharing: "The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. We increase the impact and visibility of Customer Experience professionals, facilitate effective member-to-member sharing, and establish respected standards."
  • The 2014 Insight Exchange conference is held in Atlanta.
  • Akbank T.A.S., Cisco, National Car Rental, the Oklahoma City Thunder and Safelite AutoGlass received the 2014 CX Innovation Award.
  • CXPA launches the online CXPA Community, Blog, and Mentor Match program.
  • Ten individuals recognized as 2014 CX Impact Award winners.

2013

  • CXPA hosts the inaugural CX Day, which is to be an annual celebration of great customer experience and the professionals who make it happen.
  • CXPA holds the 2013 Members Insight Exchange in San Diego.
  • Blue Cross Blue Shield of Michigan and Sage, a provider of accounting and business management software, were awarded the 2013 CX Innovation Award.
  • Seven individuals recognized as 2013 CX Impact Award winners.

2012

2011

  • CXPA holds its inaugural Members Insight Exchange meeting in Boston, attended by more than 150 professionals. Read the official press release as well as Jennifer Batley's six takeaways from the event.
  • Bruce Temkin and Jeanne Bliss announce the launch of the Customer Experience Professionals Association, sharing the mission of the new organization: "The Customer Experience Professionals Association is a global, non-profit organization that supports the professional development of its members by enhancing networking, providing research and education, establishing standards, promoting the industry, and creating a better understanding of the discipline of customer experience."