- CXPA Core Values are unveiled and shared with the membership:
1. Connected: Strength in Diversity
We have a culture of inclusivity and belonging, where everyone is welcomed.
We encourage, seek out and embrace diverse perspectives and approaches.
We have an unquenchable thirst to learn, paired with a passion to share our expertise to help one another grow professionally and personally.
2. Authentic: Excellence from Inside
Authenticity matters. Be who you are and contribute what you can.
We act with integrity and hold one another accountable.
We build trust by being trustworthy, genuine, respectful, and kind.
3. Be a Champion: Passion Fuels Growth
We are member-led and member-focused.
We prioritize work and relationships that positively advance the mission.
We strive to inspire others by sharing and learning together.
We actively contribute to the thought leadership and innovation of the CX profession.
We are tireless advocates for customer experiences that improve people’s lives.