2017 CX Innovation Awards

View the archive of past winners: 20192018201720162015, 2014, 2013, 2012 

CX Innovation Awards

Celebrating Innovative CX Programs

The 2017 Innovation Awards were presented on May 16, 2017.

The annual CX Innovation Awards are presented by CXPA to organizations/brands that do not sell customer experience products/services that have implemented innovative and successful customer experience initiatives. As the industry association for CX, this award showcases significant achievements and developments in the profession. We take great honor in recognizing outstanding achievements by organizations across the globe.

See the Press Release

2017 Award Finalists

Arkansas Blue Cross Blue Shield - “Consumer Experience Coordinator”
View Submission Video

CA Technologies – “CA’s Customer Always Program”
View Submission Video

Citi – “Power of Listening”

Dell Technologies – “Leveraging NPS: Enhance CX, Drive Revenue”
View Submission Video

Mayfair Diagnostics – “Customer-Centric Medical Imaging Clinic”

Reliant – “Fanatical About CX”
View Submission Video

Sandy Spring Bank – “The Year of Empathy”

Ultimate Software – “Ultimate Software: Collaborative Support Transformation”

Wiley – “Wiley's CX Mindset, Skillset, Toolset”