Eligibility Requirements

CCXP Eligibility Requirements

The CCXP program is open to the public, and both CXPA members and non-members are welcome to apply. Certification eligibility components include experience and education requirements, which are important for ensuring CCXP designees have a hands-on foundation of customer experience knowledge as well as academic learning.

Two eligibility paths are available – the standard path, described below, and an alternative, which follows.

You are also encouraged to review the Exam Blueprint to understand the core competencies you'll be tested on and the job tasks you should have experience executing related to each competency.

Standard Pathway - Eligibility Requirements

Education
Post-secondary Degree or global equivalent

Experience
Three years of full-time CX experience with responsibilities that include engagement and experience in each of the following categories:

  • Customer Insights and Understanding
  • Customer Experience Strategy
  • Metrics, Measurements, and ROI
  • Design, Implementation, and Innovation
  • Culture and Accountability

Alternative Pathway Meeting Eligibility Requirements

Education
High School Diploma (or equivalent)

Experience
Five years of work experience that includes three years of CX experience with responsibilities that include engagement and experience in each of the following categories:

  • Customer Insights and Understanding
  • Customer Experience Strategy
  • Metrics, Measurements, and ROI
  • Design, Implementation, and Innovation
  • Culture and Accountability

Page updated: October 2021


CCXP Candidate Handbook

Everything about becoming a CCXP is contained in the CCXP Candidate Handbook CCXP Candidate Handbook – it’s your guide to navigating the CCXP certification process.