Eligibility Requirements

CCXP Eligibility Requirements

The CCXP program is open to the public, and both CXPA members and non-members are welcome to apply. Certification eligibility components include experience and education requirements, which are important for ensuring CCXP designees have a hands-on foundation of customer experience knowledge as well as academic learning.

Two eligibility paths are available – the standard path, described below, and an alternative, which follows.

You are also encouraged to review the Exam Blueprint to understand the six core competencies you'll be tested on and the job tasks you should have experience executing related to each competency.

Standard Pathway - Eligibility Requirements

Education
Post-secondary Degree (Bachelor’s degree or global equivalent)

Experience
Three years of full-time CX experience with primary responsibilities that include engagement and experience in each of the following categories:

  • Customer-Centric Culture
  • Organizational Adoption and Accountability
  • VOC, Customer Insight & Understanding
  • Experience Design & Improvement
  • Metrics, Measurement, & ROI
  • Customer Experience Strategy

If you do not have a post-secondary degree, you may use one year of full-time CX experience to count toward two years of education; thus, two years of full-time CX experience would be equivalent to a standard four-year post-secondary degree, thereby satisfying the education requirement. See below for an example of an alternate pathway that meets the certification requirements.

Alternative Pathway Meeting Eligibility Requirements

Education
High School Diploma (or equivalent)

Experience
Five years of full-time CX experience with primary responsibilities that include engagement and experience in each of the following categories:

  • Customer-Centric Culture
  • Organizational Adoption and Accountability
  • VOC, Customer Insight & Understanding
  • Experience Design & Improvement
  • Metrics, Measurement, & ROI
  • Customer Experience Strategy

CCXP Candidate Handbook

Everything about becoming a CCXP is contained in the CCXP Candidate Handbook – it’s your guide to navigating the CCXP accreditation process.