2021 Virtual Program Planning


CXPA is prioritizing virtual programs through the end of 2021 to better allow participation by all and to focus on achieving our 2021 goals. CXPA members and stakeholders were recently surveyed to identify the program formats and topics of interest, which are summarized in the presentation at the bottom of the page.

Submit a proposal to lead a CXPA virtual session

We are currently seeking volunteer speakers to lead virtual programs on the following topics which are listed in order of greatest interest:
  1. Quantifying ROI of CX
  2. Designing and leading CX strategy
  3. Translating customer insights into operational requirements
  4. Change management techniques
  5. Driving culture change
  6. Alignment of CX metrics with corporate strategy
  7. Understanding C-Suite perspectives on business goals
  8. Utilizing metrics to promote executive buy-in
  9. Alignment with organization brand values & attributes
  10. CX communications and storytelling
  11. Predictive analysis
  12. Human centered design 
  13. Artificial intelligence and automation in CX
  14. Employee experience and engagement
  15. Technology strategy for CX 
  16. Journey mapping
Everyone is encouraged to propose sessions, and individuals from underrepresented groups or who can lead sessions in languages other than English are particularly encouraged to volunteer.  Proposals and speaker contact information will be shared with CXPA Network leaders and planning staff so that they can contact you directly if there is a fit for their virtual program plans for the year.