Background
CXPA is prioritizing virtual programs through the end of 2021 to better allow participation by all and to focus on achieving our 2021 goals. CXPA members and stakeholders were recently surveyed to identify the program formats and topics of interest, which are summarized in the presentation at the bottom of the page.
Submit a proposal to lead a CXPA virtual session
We are currently seeking volunteer speakers to lead virtual programs on the following topics which are listed in order of greatest interest:
- Quantifying ROI of CX
- Designing and leading CX strategy
- Translating customer insights into operational requirements
- Change management techniques
- Driving culture change
- Alignment of CX metrics with corporate strategy
- Understanding C-Suite perspectives on business goals
- Utilizing metrics to promote executive buy-in
- Alignment with organization brand values & attributes
- CX communications and storytelling
- Predictive analysis
- Human centered design
- Artificial intelligence and automation in CX
- Employee experience and engagement
- Technology strategy for CX
- Journey mapping
Everyone is encouraged to propose sessions, and individuals from underrepresented groups or who can lead sessions in languages other than English are particularly encouraged to volunteer. Proposals and speaker contact information will be shared with CXPA Network leaders and planning staff so that they can contact you directly if there is a fit for their virtual program plans for the year.