Non-Solicitation Policy

The Customer Experience Professionals Association (CXPA) is committed to the advancement of the overall customer experience profession. The CXPA recognizes that the profession consists of both practitioners and vendors and aims to create an environment where all members can improve their knowledge, skills, and professional opportunities.

The CXPA encourages value-added engagements where information-sharing and relationship-building activities provide opportunity for members to express interest in service needs, rather than direct selling approaches. Given the association is a by-member, for-member, they anticipate an environment to learn and, if desired, they may ask for more information on your service or product. Think of this as a member-pull model, not product/service-push. This approach is critical to maintaining the constructive, transparent, and educational dynamic of CXPA interactions.

While the Customer Experience Professionals Association (CXPA) encourages information-sharing and relationship-building activities between members at CXPA-sponsored meetings and events, it does not condone overt solicitation. This means that:         

  • Without express inquiry initiated by another member, overt solicitation is strictly prohibited during all CXPA in-person and virtual member meetings and discussions.
  • Members may not distribute sales and marketing materials at member meetings unless explicitly approved by the CXPA
  • Members and member companies may not solicit business (via phone, email, or any other communication medium) based on content or queries posted in cxpa.org or at in-person events unless specifically requested by the member or attendee
  • Members may not undertake a mailing or email campaign using CXPA membership contact information unless explicitly approved by the CXPA (this covers all communication types, not just sales)
  • Members must exercise good business judgment during all CXPA member meetings and refrain from any behavior that could be considered or interpreted to be overt solicitation or harassment

Failure to abide by this policy will lead to removal of a member from the meeting and could result in the suspension of a person’s or a company’s membership.