2021 CXPA Sponsors

Our 2021 Sponsors

CXPA Sponsors are excellent partners committed to CX success. When seeking business solutions, please keep these industry supporters in mind. You will find contributions from these thought leaders throughout the CXPA.  You can learn more about each and explore resources in the drop downs below as well as on their websites.  

Are you interested in 2021 Sponsorship opportunities? Learn more here.

Platinum Sponsors


Confirmit Logo

About Confirmit

Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment.

Resources:

Medallia Logo

About Medallia

Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

Gold Sponsors


Qualtrics

About Qualtrics

Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 13,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com.






SmartComms

About Smart Communications

Smart Communications™ is the only provider of a customer conversations management platform. Built from the cloud up, we help enterprises deliver SMARTER conversations across the entire customer lifecycle – and at scale. By putting more control into the hands of consumers and engaging them in interactive, two-way conversations, companies can provide exceptional experiences that lead to deeper customer loyalty and increased ROI. 






Silver Sponsors


Concentrix

About Concentrix

Concentrix helps some of the world’s best brands create better experiences and build stronger relationships with their customers. Our VOC software and analytic services help companies listen, analyze and act on customer feedback, improving experiences across journey stages and touchpoints. We help our clients build an internal culture of CX, extend their teams' impact and generate a quick return on investment – no matter how complex the environment.

Resources:


quadient_logo_RGB.png

About Quadient

Quadient, a Neopost Digital Company, provides technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels.

Resources:

Verint Logo

About Verint

Verint, The Customer Engagement Company™, partners with more than 10,000 organizations worldwide, including more than 80 percent of the Fortune 100, who trust our solutions and services to power actionable intelligence across their enterprises. Verint’s broad Voice of Customer (VoC) solutions empower businesses to run enterprise-strength programs that capture, analyze and act on customer experience feedback, while automating and operationalizing CX.

Resources:


Bronze Sponsors


Alida

About Alida

Alida created the world’s first CXM & Insights Platform to help the world's best brands transform their customer experience. Alida uses both direct and indirect sources of customer feedback to help brands understand and act on their customers’ truth to improve customer experience, increase revenue, and accelerate innovation. Alida provides complete visibility into CX metrics to inform decisions in one integrated platform.

Resources:

Bond Logo

About Bond

Bond is a Marketing & Customer Experience Business.

Great experiences create Bonds that build loyalty. Each event has the opportunity to create an experience that will create engagement and over time, build loyalty.

Resources:


callminer_logo_transparent.png

About CallMiner

CallMiner is a proud provider of speech analytics solutions for improving agent performance and customer intelligence. Founded in 2002, CallMiner pioneered the speech analytics industry. With our years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions.

Resources:

Second to None

About Second to none

At Second To None, we believe your customers today are your future tomorrow and that their daily interactions represent your greatest opportunities. That is why wherever they are, we are. Listening to real-time feedback to help you know, understand, act, and improve. Learn more


SMG

About SMG

SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services — making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.

Resources: 

Topbox Conversation Analytics unifies data from every customer communication channel and VoC platform for analysis as a single data set. Intelligent classification and machine learning contextualize conversations based on your organization’s products, business processes, and trending topics, for easy discovery and tracking of the root causes behind customer behavior and sentiment.

CX Day Sponsors



Genesys

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Learn more at genesys.com


Sprinklr

About Sprinklr

Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once-impossible scale. Sprinklr works with more than 1,000 of the world’s most valuable enterprises — helping them increase revenue, reduce costs, mitigate risk, all while creating happier customers.