CX Day

CX Day 2020 will be celebrated Tuesday, October 6

Each year on the first Tuesday in October, the CX community celebrates the professionals and companies that make great customer experiences happen - a celebration known as CX Day.

It’s an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks.

Planning to celebrate CX day as an individual, with your team, or within your organization or CXPA Network? We encourage you to be open-minded and think outside the box about your CX programs. Engage in online conversations, spark new ideas, and reignite passions. The CXPA community, your CX peers and colleagues are cheering you on!

To enhance your CX Day, we've scheduled events and prepared resources to support you. Happy CX Day!

CX Day

CX Day 2020 At-A-Glance

12:00 Midnight: CX Day Celebrations Kick-off Around the World

Check out our Global Good Morning messages and plan your day.

11:00 AM ET: Virtual Community Conversation: Taking Control of Your CX Career - Finding Your Purpose and Blazing Your Path

There are a variety of career paths available to CX professionals, and it can be difficult to know which route to pursue. Join a dynamic panel of speakers to help you explore this topic. Free, Registration Required.

12:00 PM ET: Impact Awards Winners Live Reveal

Join us on LinkedIn Live as we reveal our 2020 Impact Award Winners and honor them for their amazing efforts advancing CX in their organizations. 

2:00 PM ET: Virtual Community Conversation: Strengthened by Fire: CX Lessons Learned During a Pandemic

Are you ready to be inspired? Join global CX leaders as they discuss the ways in which they helped their organizations survive turbulent times and plan for future success. Free, Registration Required.

4:00 PM ET: Virtual Community Conversation: The Best of Both Worlds – The Role of Augmented Intelligence in CX Transformation

Don't miss inspiration for your future CX success! Join a diverse field of CX professionals as they discuss the ways in which the future has already arrived, and how to use augmented intelligence to create better experiences. Free, Registration Required.


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Join Us on Social Media

Follow CXPA on LinkedIn, Twitter, Facebook, and Instagram. Like, comment, retweet, and share CX Day activity posts. Don’t forget to tag us and tag your friends and colleagues, as well!

Tag Us:
LinkedIn: Customer Experience Professionals Association (CXPA) | Facebook: @CXPAssociation
Twitter: @CXPA_Assoc | Instagram: cxpassociation


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Virtual Community Conversations

Join invigorating virtual community conversations! CXPA’s greatest strength lies in the global CX community. This year, we celebrate that community by inviting you to participate in three conversations throughout the day that tackle some of your most pressing questions. Tune in to have engaging, interactive conversations about industry hot topics.
Free, Registration Required! 

1. Taking Control of Your CX Career- Finding Your Purpose and Blazing Your Path 
2. Strengthened by Fire: How CX Pros Helped Their Organizations Thrive During a Pandemic
3. The Best of Both Worlds – The Role of Augmented Intelligence in CX Transformation 

Downloadable Resources

Downloadable Resources

Access new high-quality downloadable assets to use for your CX Day Celebrations! We have prepared virtual backgrounds, video enhancement assets and more to use on CX Day, or share on social media to celebrate the Customer Experience industry.  See links below to explore the types of assets that are available. 

Have Fun! Download Virtual Backgrounds

CX Day Host Downloadable Resources


CX Day Logo
CX Day Graphic
Virtual Background


Upcoming Events List

Please contact if you are interested in sponsoring this special celebration!

CX Day