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It began with a member post on the CXPA Open Forum: "Is anyone interested in forming a working group to create a CX playbook we can all use?" Soon, the thread had 75 replies and a project was born: The CXPA CX Book of Knowledge, an independent, peer-driven consensus project to document key CX terms, tactics and approaches based on the CXPA CX Framework. Learn more about the project in the videos below, and if you are interested in getting involved, please let us know by completing an application.