2019 CX Innovation Award Winners
In order to accommodate recognition for innovation in emerging customer experience programs worldwide, CXPA made the decision this year to recognize 2019 CX Innovation Award finalists in two categories, Innovation in Customer Experience Support and Customer Experience Innovation in Product. As such, we are announcing a combined 5 CX Innovation Award winners this year. We are excited to share the innovative approaches these companies introduced. It is a distinct privilege to congratulate the following 2019 winners:
Customer Experience Engagement Innovation
Telefônica Brasil - "Bots Training Center"
View the Telefônica Brasil Submission Form
View Submission Video
Customer Experience Innovation in Product
Hertz - "Hertz Fast Lane Powered by CLEAR"
View Submission Video
ICW Group Insurance Companies - "Gaining Competitive Advantage with New Service Offering"
View the ICW Submission Form
View Submission Video
SnackNation - "SnackNation RetEngineering (Customer Retention Engineering)"
View the SnackNation Submission Form
View Submission Video
Vizolution - "Launching the UK's First Ever Mortgage Application Journey"
View the Vizolution Submission Form