CXPA goals to advance CX in 2021

While operating as a virtual organization this year, we do have ambitious goals to achieve together including:

  • developing independent consensus-based guidance for effective CX practices
  • fostering diversity and growth through inclusive interactions across the globe
  • leveraging CX Day as a coordinated effort to raise awareness and understanding of quality CX
  • strengthening support for CX professionals at all career stages
  • further enhancing the CCXP program.

We are committed to achieving these objectives through engaging the full CXPA community in collaboration, learning, and networking.  To ensure that everyone can participate regardless of any governmental, workplace, personal health, or safety restrictions, CXPA will forgo in-person activities in 2021 and instead focus on online engagement.  Adopting a goal-focused, virtual engagement strategy allows us to involve the entire global CXPA community to achieve CXPA’s 2021 goals. 

Our commitment to being an online organization during 2021 means:

  • We will not be hosting an Insight Exchange conference this year nor scheduling other in-person CXPA activities.
  • We will redouble our efforts to provide you value and support you year-round without requiring you to travel or attend in-person gatherings.
  • We will make available increased online ways for you to volunteer, network, and learn.

We will also be listening to you, including through Town Halls, and monitoring key data in hopes that conditions dramatically improve.  When it is safe to do so, the CXPA Board and staff will work with Network leaders to ensure a safe return to in-person gatherings. 

While we will miss seeing in-person CXPA events this year, please mark your calendars now to join us May 2-4, 2022 in Orlando for our next Insight Exchange conference.

We look forward to sharing additional news and developments soon.

The CXPA Board of Directors and Staff

Quick Information

Please visit our events page for the latest virtual event options from CXPA, our partners, sponsors, and networks.

Affiliate with one with one or more CXPA geographic networks here.

Bring the value of CXPA training and membership to your entire team

The CCXP examination is now available via remote proctor administration in addition to the previous test center option.  Learn more here.

The CXPA staff is working remotely during the COVID-19 pandemic. Please allow extra time for processing of anything mailed to the Minneapolis office.

Mark your calendar to join us May 2-4, 2022 for the next CXPA Insight Exchange Conference.

If you're unable to renew your membership or CCXP certification due to COVID-19 please contact to learn more about our Emergency Fund.

Thank you for a fantastic 2020!

Despite the many challenges presented by the COVID-19 pandemic, we came together in new ways to support one another, learn together, and enhance the credibility of the professional practice of CX.  We celebrated these accomplishments on a Live with CXPA event which you can watch here