Taking the Remote Proctor CCXP Exam Online

Taking the Remote Proctor CCXP Exam Online

As of July 2020, the Certified Customer Experience Professional (CCXP) certification exam is now available as a secured, proctored, online test utilizing Prometric’s ProProctor™ system. This is an additional option to the current opportunity to take the exam at an in-person testing center. This remote opportunity allows individuals to take the CCXP exam in a safe and secure environment such as their home or office, and is administered with a live exam proctor to facilitate and monitor the exam process. The online exam process maintains the same rigor and validity as taking the test inside of a testing center.

In order to ensure the security of the test administration, candidates will need to provide a testing environment and equipment that meets the ProProctor™ system requirements.  Before you consider signing up for live online proctoring of the exam, please check your system and review the testing arrangements to ensure you meet the minimum requirements. This is especially important because if you register to take the exam remotely and your remote proctor determines your room or workstation does not meet the requirements, your exam fees will be forfeited.

Before you consider signing up for this option, we strongly encourage you to do a system check and review the user guide. 

System Check

User Guide

Is taking the exam in person the better option for you? Learn how to schedule your exam here

ProProctor Online Testing Requirements

You must arrive to your online check-in on time or risk receiving a “no-show” (forfeit) result for the exam. The basic requirements are listed below. Additionally, please review the ProProctor System Check and User Guide provided by Prometric.

Overview of Materials Needed for Remotely Proctored Exam:

  • Your computer must have a camera, microphone and internet connection.
  • Ability to install a lightweight app prior to the scheduled test. If you are using a work-issued laptop, you may need to check with your IT department before downloading
  • You must have the microphone capability to speak to your remote proctor via the ProProctor™ application.


You must be able to move your camera or laptop around and provide a 360° view of the workstation and surrounding area.


Important Note: If you register to take the exam remotely and your remote proctor determines your room or workstation does not meet the requirements, your exam fees will be forfeited.

Is taking the exam in person the better option for you? Learn how to schedule your exam here

CCXP Candidate Handbook

Everything about becoming a CCXP is contained in the CCXP Candidate Handbook – it’s your guide to navigating the CCXP accreditation process.

Technology Requirement Specifications

ProProctor™ System Requirements:

  • You can only use one laptop or desktop computer for your exam. No dual-monitor configurations are permitted for testing.
  • You must have a working microphone to speak with your remote proctor.
  • The minimum requirement for screen resolution is 1024 x 768.
  • Computer operating system should be Windows 7 or higher, or a MacOS 10.13 or higher.
  • Web Browser should be the current version of Google Chrome.
  • Internet Connection Speed: 0.5 mbps or greater.  Please position your device where you can receive the strongest signal. Or please consider using an Ethernet cable to connect directly to the router.

 
Important Note: If you register to take the exam remotely and your remote proctor determines your room or workstation does not meet the requirements, your exam fees will be forfeited.
Is taking the exam in person the better option for you? Learn how to schedule your exam here

Exam Environment Requirements

  • Testing location must be indoors, well-lit and free from background noise and disruptions.
  • No third party may be present in the room or enter the room for the duration of the exam. If this occurs, your exam will be terminated and/or your results invalidated.
  • Your workstation and surrounding area must be free of books, other electronic devices, etc.
  • No content that could potentially provide an unfair advantage during your exam, including anything posted on walls or within your immediate area, should be present during your exam session.

    You must be able to move your camera or laptop around and provide a 360° view of the workstation and surrounding area.

Important Note: If you register to take the exam remotely and your remote proctor determines your room or workstation does not meet the requirements, your exam fees will be forfeited.
Is taking the exam in person the better option for you? Learn how to schedule your exam here

Frequently Asked Questions: 

What is the cost to take the exam remotely?

The fees remain the same as taking the exam in the testing center due to the fact that you have the same level of security and technology requirements as if you were in the testing center.

How do I schedule to take the exam online?

When you are ready to schedule your exam, please contact us at ccxpsupport@cxpa.org and an email will be sent to you with your login information and website link to choose your exam date.

What happens if I schedule the exam but I'm not able to take it?

A notice is required 24 hours in advance to cancel or reschedule. No shows for the exam whether online or in person will result in forfeiture of the exam fee.

How does CXPA know the online exam is secure?

The ProProctor system is used by numerous leading associations worldwide, you'll have a live proctor, that will review your testing environment and you'll be remotely monitored throughout the exam.

What if I prefer to take the exam in person?

If the remote online proctored exam option is not right for you, please learn how to take the exam in person at a test center here

What if I don't have the proper equipment on the day of the exam?

If you register to take the exam remotely and your remote proctor determines your room or workstation does not meet the requirements, your exam fees will be forfeited.  

Is there a way to check if my system qualifies?

Before you consider signing up for live online proctoring of the exam, please check your system here and review the testing arrangements to ensure you meet the minimum requirements. 

Is there a user guide? 

Yes, please see the user guide here.

If I schedule my exam online, can I change it to in-person? Or vice versa?

Yes. However, please keep in mind once you schedule either online or in the test center, you will have a $50 rescheduling fee if you decide to change your option.

Do you have a question that is not answered here? Please send an email to ccxpsupport@cxpa.org.