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Governance is often identified as one of the key elements of a successful CX program. Effective governance:
Derek O’Grady, CCXP has a blended Customer Experience and Operations leadership background which he leverages to create CX strategies and implement CX programs and initiatives in both B2B and B2C settings.
Derek O'Grady, CCXP, CXPA Member
CXPA's Guide to CX MetricsCXPA's Guide to Journey Mapping