B2B

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1 to 42 of 42 threads (118 total posts)
  Thread Subject Replies Last Post Status
B2B CX benchmarking insights for Professional Services
0 6 months ago by Danielle Holthaus, CCXP
Detractor follow-up
10 9 months ago by Lynn Hunsaker
Original post by Niyati Gulati
Professional Services CX Leader Networking
4 11 months ago by Brad Smith, CCXP
Original post by Aimee Lucas, XMP, CCXP
The unique properties of B2B CX--and what this means for your survey
2 11 months ago by Martha Brooke, CCXP
Managing Surveys for Multiple Stakeholders
3 one year ago by Brian Lunde
Original post by Cody Yancey
Customer satisfaction around billing/invoicing/contracting
0 one year ago by Kim Buchanan
B2B Customer Service Response Times
0 one year ago by Denise Wildish
Services excellence - tech support
0 one year ago by Marni Rutkofsky, CCXP
B2B Benchmark Resources
0 2 years ago by Crystal Osada
New Thoughts About B2B CXM
1 2 years ago by Martha Brooke, CCXP
Original post by Lynn Hunsaker
Paperless services
0 2 years ago by Daniel Ernstberger, CCXP
Benchmarking interview request with Telefonica Brasil
1 2 years ago by Ismail Ozenc, CCXP
Original post by Gabe Smith, CCXP
B2B persona and customer journey mapping
1 3 years ago by Annette Franz, CCXP
Original post by Ms. Frederique Kamp, CCXP
How does your company use Google Reviews?
0 4 years ago by Roberta O'Keith
Survey design - Importance levels among a LONG list of attributes
2 4 years ago by Lori Laflin
Original post by Mary Ellen DeMarco
Usability tools - Which are best?
1 5 years ago by Doug Balson
Original post by Mary Ellen DeMarco
Confidentiality with CX Surveys
5 7 years ago by Lori Laflin
Original post by Ariel Snapp
Responses
0 7 years ago by Fred Schweppe
Applying the 0-10 NPS scale consistently on surveys?
5 7 years ago by Kyle Groff
Original post by Fred Schweppe
Junior CX program manager job description required
1 8 years ago by Robert Tangeman, CCXP
Original post by Seema Kohli
High Impact Visual of Client Experience
4 8 years ago by Lynn Hunsaker
Original post by Richard Watson
Concept Validation / Customer Advisory Panels/ Usability Testing
1 8 years ago by Rob Jackson
Original post by Dr. Mallen Liz, CCXP
Informing Customers of Staffing Changes
0 8 years ago by Kelly Johnson
CX B2B Super Forum Community Management Conference in Arlington, VA
0 8 years ago by Andy Steggles
CX In US Utilities
1 8 years ago by Jim Rembach
Original post by Greg Tucker, CCXP
Customer advisory panels/co-creation
2 8 years ago by Tema Frank
Original post by Holly Weiss
Sponsor Webinar today around B2B
0 8 years ago by Lesley Lykins
Client Advisory Boards
5 8 years ago by Laura Balentyne
Original post by Annette Franz, CCXP
Great CX Themed Social Use Cases
1 8 years ago by Kyle Groff
Original post by Robert Tangeman, CCXP
Customer Experience in B2B - How Different Can it Be (to be)?
3 8 years ago by Ian Williams
Original post by Karl Sharicz
Old School vs Social Selling
1 8 years ago by Karl Sharicz
Original post by Kalyna Hanover
Customer Rooms - I know I've seen this before
3 8 years ago by Kim Proctor
Original post by Stephanie Thum, PhD, CCXP
repost -examples/best practices of how you are resolving enterprise customer issues
2 8 years ago by Stephanie Davis
Red Flag Follow Up Guidelines
0 8 years ago by Josh Holly
Telesales welcome calls
2 8 years ago by Ian Williams
Original post by Christine Neal
Complaint and Problem Handling
3 9 years ago by Lynn Hunsaker
Original post by Heather Grisedale
Best questions to ask B2B customers about their experience
5 9 years ago by Russell Graham
Original post by Kevin Williams
Feedback from all customers?
4 9 years ago by Stephanie Thum, PhD, CCXP
Original post by Linette Myland, CCXP
Customer Centric Workshop for Seniors Leaders
2 9 years ago by CLAUDIA SILVEIRA VALE, CCXP
Salesforce Service Cloud
0 9 years ago by Elizabeth Thomas
Measure Effectiveness of deliverables
1 9 years ago by Paul Conder
Original post by Laura Balentyne
Want to help find out how B@B customers feel about product instructions?
0 9 years ago by Sharon Burton