Profile

Contact Details

Bio

I'm interested in the post-sales part of the customer experience. I can help increase customer retention and, thus, increase sales from your current customer base. I do this by helping you improve your product instructions, improve the workflow around creating your product instructions, consult on webinars to help your customers, and engage your customers through social media.


Strong skills in: improving the post-sales customer experience, customer retention, increasing the dollar value of existing customers, developing and managing successful webinar series; user-focused research, technical communication, choosing and migrating content development tools, user-centered content development, marketing campaigns, market research; social media; project scheduling; classroom, virtual, and onsite training; content creation, writing, management, publishing, and workflow; product evangelism, public speaking

Global Region

  • United States