B2B CUSTOMER EXPERIENCE LEADER
Consistently builds mutually beneficial business relationships
Proven top performing B2B professional with 25+ year’s expertise in customer experience, supply management, IT, sales, strategic marketing, team building, and contract negotiations. Certified Six Sigma Green Belt committed to a high level of customer service quality to build trust and enhance business loyalty, while setting and achieving personal goals above business expectations. Demonstrated ability to both achieve business results and maintain a strong Code of Conduct in all business dealings. Recognized with top awards from multiple organizations, including the Institute for Supply Management (Presidential Citation), Connecticut Association of Purchasing Management (Fred A. Harvey Award), American Express (Ambassador’s Club) and the Boy Scouts of America (Eagle Scout).
Specialties:
• Direct experience in B2B Customer Journey Mapping
• Direct experience in Voice of Customer system design
• Strong knowledge of B2B processes
• Supplier & Customer relationship skills
• IT design, support and consultation
• Quality and Re-engineering (Six Sigma)
• Negotiations (both as buyer and seller)
• Consultative selling
• Strategic planning
• Social media design and support
• Product design
• Strong communication skills
• Sales process & implementation
• Team building