We are accepting submissions for CXPA's Proven Business Impact case study program. Learn more here.
Upcoming Holiday Office Closure CXPA Headquarters will be closed on Monday January 15th in recognition of Martin Luther King Jr. Day. Now Available: CX Mentorship Program Looking for support to achieve your CX goals this year? Or ready to be of...
Now Available: CX Mentorship Program Looking for support to achieve your CX goals this year? Or ready to be of service to a CX professional? Our mentorship program is for CX professionals professional growth and success through personal connections with other CXPA members. A...
Upcoming Holiday Office Closure In recognition of the holiday season, CXPA offices are closed from Friday, December 29th at 2pm ET thru Tuesday, January 2nd. We appreciate your understanding as we take a short pause and we look forward to being of service in the upcoming year...
Join the CXPA Rochester, NY Network for this interactive, online event and takeaway tips for operational success in 2023. As we all know, many companies say they are "customer focused," but in reality, they aren’t – either because they don’t know their customer or because they serve an internal...
Mentoring relationships can serve as a compass, guiding professionals through the intricacies of the field, fostering growth, and propelling careers to new heights. Recognizing this, CXPA is proud to announce the launch of its updated mentoring program , designed to empower CXPA members and...
Upcoming Holiday Office Closures In recognition of the holiday season, CXPA offices are closed from Friday, December 22nd at 2pm ET thru Tuesday, January 2nd. We appreciate your understanding as we take a short pause and we look forward to being of service in the upcoming year. ...
At CXPA, we believe that customer experience creates a better world by encouraging organizations to build and execute strategies that deliver better outcomes for customers, employees, and sustainable business results. We believe the greatest inhibitor to the growth of CX is a lack of...
As of January 1, 2024, I will complete my term as the 2023 Chair of the CCXP Advisory Committee and as a committee member since 2019. I'd like to take a moment and reflect on a decade-long journey with the CXPA, my time on the advisory committee, and the accomplishments we have achieved this...
As an Insight Manager, navigating the sea of data requests can sometimes feel like venturing into an alternate universe where peculiarity reigns supreme. From the color preferences of customers shaping office decor decisions to breakfast choices influencing buying behavior, and even our furry...
For CX professionals, the commitment to making things better for customers, employees, and their organizations' bottom line takes personal dedication and a tremendous amount of hard work. And it is sometimes that same dedication and work ethic that can lead to burnout, stress, and anxiety. ...
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