Join the global CX Day celebration Tuesday, October 3. Get at the details at cxpaglobal.org/cxday.
CX Day 2023 will begin as the sun rises around the world on Tuesday, October 3. This will be the eleventh year celebrating the impact customer experience is making for customers, employees, and organization across the globe. This year’s theme is “Good CX delivers better outcomes for customers,...
After careful consideration and evaluation, CXPA is thrilled to introduce the finalists for the 2023 CXPA Awards. We look forward to celebrating their remarkable commitment to enhancing customer experience on CX Day, October 3. We invite you to be a part of this exciting moment by joining our...
I’ve been toying with an idea recently: Tell my clients to simply stop doing VoC. Yes, I realize that sounds kind of controversial. But as opposed to my usual way of doing things, that’s not why I suggest this. In fact, I’m only (partly) sort of kidding anyway. But here’s my reasoning...
As a kid, music unceasingly filled our home. My brothers & I were blessed with parents who understood the impact of music – we listened to every genre & they taught us “Behind the Music” well before VH1 existed. One band that got more airtime than any other was The Grateful Dead. The...
Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form . Here are some CX pros who were recently on the move: First Row, L-R Tami Barré , Chief Experience Officer, Farm Journal Anamika Ghosh , Senior Technical...
Greetings to our amazing global community of CX enthusiasts! As we gear up for CX Day, we're thrilled to share a special opportunity with you, brought to you by CXPA's very own Content Manager, Gabe Smith, CCXP. We're working on an incredible video that will shine a spotlight on the exceptional...
In a recent CXPA and Glassbox livestream, Gabe Smith, CCXP , was joined by Glassbox’s Greg Dowling , Global Director of Business Insights. Their discussion centered around the challenges CX leaders face, the role of data in decision-making, leveraging technology for collaboration, and the...
We are thrilled to share that this extraordinary CX Day program has been made possible thanks to the generous support of our dedicated CXPA Sponsor, NPSx Bain and Company. Take a moment to explore the registration details provided below, and get ready to embark on an exhilarating journey with us...
10-03-2023 | 09:00 AM - 10:00 AM ET
In a recent LinkedIn Live event presented by CXPA and NPSx by Bain and Company, CX leaders shared their insights and experiences on the journey of a CX roadmap assessment. Diya Sikka , Director of NPSx, kicked off the program by outlining the chief goal behind such an assessment: creating a...
Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form . Here are some CX pros who were recently on the move: First Row, L-R Yuliya Tokar, CCXP , Global Competitive Intelligence Manager, JATO Dynamics Igor Krutikov ,...
Platinum
Gold
Silver
Bronze
CX Day Sponsor