Growing Together: CXPA Unveils Updated Mentor Program for Members

By Jennifer Baker posted 12-22-2023 10:12 AM


Mentoring relationships can serve as a compass, guiding professionals through the intricacies of the field, fostering growth, and propelling careers to new heights. Recognizing this, CXPA is proud to announce the launch of its updated mentoring program, designed to empower CXPA members and elevate CX professionalism.

Mentorship Fuels Professional Growth

In the CX profession, staying ahead requires more than just skills—it demands insights, wisdom, and a nuanced understanding of the intricacies that define exceptional customer experiences and propel career growth.

Danielle Goodrum joined CXPA to find unbiased content to bolster her organization’s newly created CX program but soon learned about the mentoring program--and made the decision to apply. As she evaluated potential mentors and assessed each one for compatibility, she had a strong sense of what was important to her. “I wanted to make sure that I had a mentor who was trusting enough to be open,” she says. “I think my biggest fear going into it was that I wouldn’t be able to have any applicable takeaways. And that was not the situation whatsoever from day one.” 

Danielle connected with Lauren Feehrer, CCXP, Founder and President at LoyaltyCraft Consulting, who recalls her first conversation with Danielle, where openness was a major theme: “It was a lot of listening - getting to know her personally, professionally - getting to hear what she is working on within her organization and where she's challenged. Getting to hear her aspirations both in CX and in her career. It was exciting to hear what we had in common and where I could help.”

Mentoring in the realm of customer experience goes beyond the conventional professional guidance.

 "Mentoring is a two-way street. It's about learning from each other, sharing experiences, and building relationships that go beyond professional milestones,” says Jennifer Baker, CXPA’s Membership Engagement Manager and staff leader of the association’s mentoring program.

What's New in the CXPA Mentoring Program?

One of the biggest changes CXPA made is shifting from mentoring relationships that are time-based to relationships that are goal-based. Resources to help establish and refine your goals, along with an easy-to-navigate mentor directory, will help you make the most of your time and navigate this journey together.

How to Get Involved

Getting involved in CXPA's mentoring program is as easy as expressing your interest. Visit CXPA's Mentoring page to learn more and sign up. “Action leads to clarity,” Goodrum says. “If you’re going to take one step in the right direction, I would enter the mentor program.”                                                                       

CXPA’s mentoring program is a member benefit. Not a member? Join now to unlock the mentor program and other benefits.