Blogs

Upcoming Holiday Office Closure

In recognition of the holiday season, CXPA offices are closed from Friday, December 29th at 2pm ET thru Tuesday, January 2nd. We appreciate your understanding as we take a short pause and we look forward to being of service in the upcoming year. 

At CXPA, we believe that customer experience creates a better world by encouraging organizations to build and execute strategies that deliver better outcomes for customers, employees, and sustainable business results. We believe the greatest inhibitor to the growth of CX is a lack of understanding and consensus about customer experience. This often causes confusion, inaction, or poor execution that keeps organizations from recognizing the benefits of a well-structured, well-supported customer experience approach.

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The CCXP Advisory Committee, after a year of dedicated volunteer work, has approved policy and procedure changes that will take effect over the next six to seven months.  We are happy to share advance notice and transparency on why we have made these changes and how they might affect you. 

A very special thank you to Darin Byrne, CCXP who will complete term as the 2023 Chair of the CCXP Advisory Committee this year after serving as a committee member since 2019. He reflects on a decade-long journey with the CXPA, time on the advisory committee, and the accomplishments we have achieved this year. 

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Live with CXPA: How AI Generates ROI and Enables Customer Satisfaction and Loyalty
Wednesday, January 17, 2024
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Customer Case Study: Five9 and Arkansas BCBS with LIVE Q&A
Thursday, January 25, 2024
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CXPA CX Leaders Advance
May 30 to April 2, 2024
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