CXPA Need to Know for the Week of January 8th

By Joy Wedge posted 01-04-2024 12:10 PM

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Now Available: CX Mentorship Program

Looking for support to achieve your CX goals this year? Or ready to be of service to a CX professional? Our mentorship program is for CX professionals professional growth and success through personal connections with other CXPA members. A mentee can gain advice from another CX professionals' experience and guidance. Participating as a mentor can be exceptionally rewarding to share an experience that inspires others, and help CX professionals grow throughout their entire career.

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An Open Letter to the CX Community

At CXPA, we believe that customer experience creates a better world by encouraging organizations to build and execute strategies that deliver better outcomes for customers, employees, and sustainable business results. We believe the greatest inhibitor to the growth of CX is a lack of understanding and consensus about customer experience. This often causes confusion, inaction, or poor execution that keeps organizations from recognizing the benefits of a well-structured, well-supported customer experience approach.

Now Open: CX Leaders Advance Conference Faculty Submissions

Are you interested in serving as faculty for the 2024 CX Leaders Advance conference in Denver, Colorado? The conference agenda will be designed to foster engagement on pressing issues faced by CX leaders grounded in the CXPA CX Framework. Those selected as faculty members will design and lead (or co-lead) one or more sessions to be held May 1 - May 2. Because the CX community values continuous learning, all faculty members are full conference registrants which includes full participation in all conference activities including the April 30 opening reception. We can't wait to see your faculty submissions!

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Upcoming Events

Florida CXPA Networking Gathering
Thursday, January 11, 2024
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Live with CXPA: How AI Generates ROI and Enables Customer Satisfaction and Loyalty
Wednesday, January 17, 2024
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Customer Case Study: Five9 and Arkansas BCBS with LIVE Q&A
Thursday, January 25, 2024
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CXPA CX Leaders Advance
May 30 to April 2, 2024
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Observations and Celebrations

Makar(a) Sankranti
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Martin Luther King, Jr. Day
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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Customer Commentary
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