CXPA Need to Know for the Week of January 15th

By Joy Wedge posted 01-11-2024 01:29 PM

Recommend

Upcoming Holiday Office Closure

CXPA Headquarters will be closed on Monday January 15th in recognition of Martin Luther King Jr. Day.

Now Available: CX Mentorship Program

Looking for support to achieve your CX goals this year? Or ready to be of service to a CX professional? Our mentorship program is for CX professionals professional growth and success through personal connections with other CXPA members. A mentee can gain advice from another CX professionals' experience and guidance. Participating as a mentor can be exceptionally rewarding to share an experience that inspires others, and help CX professionals grow throughout their entire career.

Learn more here

CXPA Celebrates On the Move

At CXPA we enjoy celebrating career moves and our members have been making great strides. We acknowledge the work and dedication it takes to have a successful CX career and celebrate each step along the journey.

Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form.
Here are some CX pros who were recently on the move:

First row, L-R

Stuart Weddle, CCXP, Performance Assurance Senior Manager, Verizon Business
Tabitha Dunn, CCXP, Global Head of Customer Experience and Sales Technology, Hitachi
Mike Pennington, Vice President Customer Experience, Novi AMS
Chris Zepeda, CCXP, Customer Experience Manager, Lendlease
Samantha Conyers, Chief Experience Officer, First Retail Group
Marjaana Ahonen, Customer Experience Director – Head of CX – OP Financial Group

Now Open: CX Leaders Advance Conference Faculty Submissions

Are you interested in serving as faculty for the 2024 CX Leaders Advance conference in Denver, Colorado? The conference agenda will be designed to foster engagement on pressing issues faced by CX leaders grounded in the CXPA CX Framework. Those selected as faculty members will design and lead (or co-lead) one or more sessions to be held May 1 - May 2. Because the CX community values continuous learning, all faculty members are full conference registrants which includes full participation in all conference activities including the April 30 opening reception. We can't wait to see your faculty submissions!

Learn more here

Upcoming Events

Live with CXPA: How AI Generates ROI and Enables Customer Satisfaction and Loyalty
Wednesday, January 17, 2024
Learn more

Customer Case Study: Five9 and Arkansas BCBS with LIVE Q&A
Thursday, January 25, 2024
Learn more

CXPA CX Leaders Advance
May 30 to April 2, 2024
Learn more

Observations and Celebrations

Makar(a) Sankranti
Learn more

Martin Luther King, Jr. Day
Learn more

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Bringing the customer to the table
How many employees on your CX team?

Thank You Sponsors