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CUSTOMER EXPERIENCE JOURNEY MAPPING: APPLY INSIGHTS EVERYWHERE

That's because there are many more applications for customer experience insights than first meets the eye

Lynn Hunsaker,CCXP's profile image

Blog Entry
2015 Insight Exchange Presentations

The tool is an example of how EMC provides deeper insight to customers and employees by leveraging data from multiple customer touchpoints to innovate and drive continuous improvement

CXPA Admin's profile image

Blog Entry
2017 CXPA Insight Exchange Show and Tell Resources VOICE OF THE CUSTOMER, INSIGHTS & UNDERSTANDING

2017 CXPA Insight Exchange Show and Tell Resources VOICE OF THE CUSTOMER, INSIGHTS & UNDERSTANDING CXPA welcomed 84 unique presenters and filled 105 tables during the two-day event and three Show and Tell sessions.

CXPA Admin's profile image

Blog Entry
Beach Insights: Riding the Wave of Customer Experience

This includes customer feedback (like focus groups and survey responses), insights from daily interactions, and transactional sales data...What does your customer value, and how can you serve them better?

Lesley Boucher's profile image

Blog Entry
2015 European Insight Exchange Presentations

There are important key takeaways below - from leveraging the power of customer communities as a support organization (Spotify), to building cross-functional teams as a means to drive process improvement (Dublin Airport), and even using VOC Insights as the basis for strategic business transformations (Northgate)

Mr. Drew Hall,CCXP's profile image

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HomeCXM DigitalFeatured Digital Articles 10+ Digital Customer Experience Insights from Industry Leaders 10+ Digital Customer Experience Insights from Industry Leaders

This can only be established via insight and shouldn’t just be via an analysis of what customers are using today

Ian Golding,CCXP's profile image

Blog Entry
Four Steps for Making Your Customer Insights Users Successful

One of the challenges that customer experience (CX) professionals face is getting the insights they uncover through Voice of Customer (VoC) programs to drive changes to the business. Part of that challenge stems from the fact that just because customer insights are being served up via increasingly customizable reports and dashboards that can be delivered right to stakeholders’ desktops or mobile devices, those insights aren’t being consumed, understood, or embraced by those designated to do something with the information that’s directed their way

Aimee Lucas,CCXP's profile image

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CXPA Global Insight Exchange

CXPA Postpones the 2021 Global Insight Exchange The Coronavirus COVID-19 pandemic has created unprecedented challenges to life, meetings, and the worldwide economy. Given the uncertainty of the coming weeks and months, we believe the best plan is to postpone the Global Insight Exchange until 2022. We hope everyone will focus the remainder of this year on helping our communities recover, and then come together May 2-4, 2022 in Orlando for our next Insight Exchange conference


Announcement
2015 Insight Exchange Presentations

Check out the shared presentations from the Insight Exchange in San Diego


Blog Entry
US Insight Exchange May 3-4, 2016

2016 Insight Exchange Resources CX professionals from all over the world are converged on Atlanta for the annual US Insight Exchange May 3-4, 2016

CXPA Admin's profile image