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According to current trends, the job outlook for customer experience (CX) professionals in 2025 is positive, with a growing demand for skilled individuals due to the increasing emphasis companies place on delivering exceptional customer experiences and utilizing advanced technologies like AI to...
I speak with customer experience professionals every day. Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director. The...
🎶 School's out for summer... School's out forever... 🎶 That song is on repeat in my house right now – as I’m married to a high school teacher & we’re raising a high schooler & 2 middle schoolers. Last night after dinner we sat at the table & each of us made our...
A personal perspective on the results of the recently released McorpCX and CXPA CX Education Research On behalf of all of us at McorpCX, I’m happy to share the findings from our latest collaborative research with the Customer Experience Professionals Association (CXPA) . Titled ...
Employee experience is receiving increasing attention in our experience ecosystem. Companies increasingly recognize that employee experience can be positive, powerful, and influential in engaging customers. IBM Smarter Workforce Institute and Globoforce's Work Human Research Institute's...
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CXPA Rochester Network Event : CX Change Manager w/ Tamara Rolman Date : Thursday, March 21st (9am - 10am EST) Event Description: It's been said, “To win on the outside, it means you have to start on the inside of the organization.” This event is all about why integrating...
Last week I was going through boxes in my parents’ basement & found pottery I had made when I was a kid. It conjured up so many happy memories, Saturday mornings spent at the South Bend Museum of Art learning the fundamentals of pottery from a patient & gifted teacher. I...
Mother Nature gets it wrong, too! Earlier this month I visited my happy place, Lake Michigan, with my family & my dear friend & her family The kids had a blast hiking the dunes at Grand Mere State Park – the sun was shining on the pristine lake, as the small waves gently lapped...
The shouts and cheers began immediately. The high fives and hugs to strangers started soon after. As a lifelong fan of the Kansas City Chiefs who drove to a Chiefs bar 125 miles away to spare his family from his in-game yelling and general anxiety, I was jubilant when my team scored the...
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Do you remember your first day at your current job? It may not have been as special as you hoped. Many new hires share dull stories of their initial days at work. Picture this: a new employee arrives, confusing the receptionist who expected them next day. He finds a plain desk with only a...
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