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Professional business certifications have been around for years. They exist for quality improvement, change management, project management, and numerous technical systems and applications. Employees use them to provide evidence of hard-earned skills and capabilities that can be leveraged into...
With many places around the world still in lockdown, those who wanted to invest the time needed to become a Certified Customer Experience Professional (CCXP) were still limited to taking the exam in an in-person testing center. CXPA’s board and staff leaders knew that more should be done...
Kay Lynn Hendrix, CCXP, believes that the ability to ask good questions is essential for any CX professional. As Director, Customer Experience at Dell EMC, Hendrix brings that inquisitive mindset to her team, which focuses on the experience of customers who purchase servers from the company. ...
Shelly Chandler, CCXP , has over 25 years of experience as a CX, marketing, and product development leader. In this post, Shelly examines certification options that are available to CX professionals. Many people are searching for ways to bring internal credibility to the CX profession,...
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