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With the end of 2021, I would like to give an update on what the CCXP Advisory Committee has been up to for the last three years. But first, I would like to recognize two CCXP Advisory Committee members who have contributed greatly to our success this year as they transition off the committee. ...
What's new in the exam for Certified Customer Experience Professional (CCXP)? Here are my personal thoughts about it, after reworking my prep course for much of this past year. The most obvious shift is the new Culture & Accountability category, which combines the former two...
Muneera AlSunaid had never heard of a certification in customer experience (CX) until she was in a 2017 interview with the COO of the largest insurance company in Saudi Arabia. In the meeting, the impressed executive urged her to apply her knowledge toward obtaining the Certified Customer...
Spring has sprung! We hope that, as the calendar turns another page into April, your efforts to advance CX within your organization, deliver more value for your customers and clients, and turbocharge your career are in full bloom. CXPA's event calendar is rapidly filling up as well. Each...
The Scotland CXPA Network is a local community of CX professionals to connect, learn, and share ideas and best practices with each other. We welcome you to stay connected in this online space in between your in-person events planned by CXPA volunteers. We can’t wait to welcome you at our next...
I joined the CXPA in its second year. When I attended the first Members Insight Exchange, I was thrilled to meet so many like-minded people who had been toiling in the CX trenches for years. I had been working in CX Strategy (by many names) since 2000, building a network of my own over time. Now...
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Professional business certifications have been around for years. They exist for quality improvement, change management, project management, and numerous technical systems and applications. Employees use them to provide evidence of hard-earned skills and capabilities that can be leveraged into...
With many places around the world still in lockdown, those who wanted to invest the time needed to become a Certified Customer Experience Professional (CCXP) were still limited to taking the exam in an in-person testing center. CXPA’s board and staff leaders knew that more should be done...
Kay Lynn Hendrix, CCXP, believes that the ability to ask good questions is essential for any CX professional. As Director, Customer Experience at Dell EMC, Hendrix brings that inquisitive mindset to her team, which focuses on the experience of customers who purchase servers from the company. ...
Shelly Chandler, CCXP , has over 25 years of experience as a CX, marketing, and product development leader. In this post, Shelly examines certification options that are available to CX professionals. Many people are searching for ways to bring internal credibility to the CX profession,...
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