At the April 30 th Global Leadership Summit, participants challenged CXPA to “CX-ify” the way we support engag ement journeys – especially regarding the CCXP. The commentary noted that the requirements and rigor to earn the CCXP are appreciated and should be maintained – but that...
1 Comment - no search term matches found in comments.
As of January 1, 2024, I will complete my term as the 2023 Chair of the CCXP Advisory Committee and as a committee member since 2019. I'd like to take a moment and reflect on a decade-long journey with the CXPA, my time on the advisory committee, and the accomplishments we have achieved this...
CCXP exam (Customer Experience Professional Certification) competencies are a guide to highly profitable customer experience management. The CCXP exam has 100 multiple choice questions that are easier to answer when you have spent a few years in your career managing 5 areas: CX Strategy,...
Would love to share my CCXP journey and some insights for aspiring CCXPs It took me nearly 5 months to crack the exam with 2 months of intermittent breaks from study. As I prefer self-study over training providers, it's a personal call for anyone to take. There are 100 questions (3 Hours...
Anna Boytsova, CCXP, is a CX professional based in Ukraine. I started working on this article shortly after I passed my exam for CCXP certification: my learning path to CCXP was long and winding, and it felt right to share some advice and experience with fellow CX colleagues. The article was...
2 Comments - no search term matches found in comments.
Great CX results require a strong CX team. If you are looking for self-motivated job applicants that understand customer experience, be sure to include “CCXP preferred” in your next CX job posting. More than four letters after a name, CCXP represents community consensus that the individual has...
With the end of 2021, I would like to give an update on what the CCXP Advisory Committee has been up to for the last three years. But first, I would like to recognize two CCXP Advisory Committee members who have contributed greatly to our success this year as they transition off the committee. ...
What's new in the exam for Certified Customer Experience Professional (CCXP)? Here are my personal thoughts about it, after reworking my prep course for much of this past year. The most obvious shift is the new Culture & Accountability category, which combines the former two...
Muneera AlSunaid had never heard of a certification in customer experience (CX) until she was in a 2017 interview with the COO of the largest insurance company in Saudi Arabia. In the meeting, the impressed executive urged her to apply her knowledge toward obtaining the Certified Customer...
Spring has sprung! We hope that, as the calendar turns another page into April, your efforts to advance CX within your organization, deliver more value for your customers and clients, and turbocharge your career are in full bloom. CXPA's event calendar is rapidly filling up as well. Each...
Platinum
Silver
Bronze
CX Day Sponsor