Profile

President, Niagara Falls Consulting,
Niagara Falls Consulting, LLC
CXPA BOARD OF DIRECTORS
CCXP

Contact Details

Niagara Falls Consulting, LLC
Branchburg, NJ

Bio

To relax, I travel and enjoy driving race cars at tracks across the U.S. Away from the track, I’m a certified customer experience advocate (CCXP), specializing in Market Driven Solution Development and Marketing for technology and marketing research companies. With 20+ years experience spanning start-ups, small, medium and enterprise size companies, I can recommend customer strategies and agile processes that I have used to deliver improved sales and customer loyalty in each unique business environment.

Business Results Delivered: 
  • Provided change management consulting and overall project management to implement a business transformation initiative that digitalized the entire client product portfolio.
  • Designed and implemented four Voice of the Customer new product development processes creating 60+ products / solutions that generated over $200M in revenues
  • Developed a global Win-Loss research program that increased “sales wins” 40% (43% to 60%)
  • Implemented a global product generation process that reduced cycle time by 70% (48-13 weeks)
  • Reduced product cost of goods sold (COGS) 50% ($637K)

Key Skills:

  • Increasing product profitability by transforming “internally-driven” businesses into customer-focused companies
  • Leading complex cross-functional projects with global matrix-structured teams
  • Polished expertise presenting to and collaborating with C-level executives
  • Skilled leadership of strategic business initiatives and tactical implementation projects from vision to execution
  • Have high tolerance for ambiguity and can quickly implement process discipline in dynamic situations
  • Translating customer experience and market insights into actionable innovations for new product development and product marketing value propositions

Industry

  • Technology

Job History

Niagara Falls Consulting
President
Branchburg, NJ, United States
January 2017 - present

Professional Service Group of Central NJ (PSGCNJ)
Director, Marketing & Events
Somerville, NJ, United States
May 2017 - August 2018

Health Strategies Group
Director, Enterprise Project Management
Yardley, PA, United States
April 2014 - January 2017

Health Strategies Group
Director, Product Development
Lambertville, NJ, United States
May 2008 - April 2014

Avaya
Strategic Marketing & Market Intelligence Director
Basking Ridge, NJ, United States
November 2002 - June 2008

Avaya
Worldwide Marketing Manager, Voice of the Customer & Product Realization
Basking Ridge, NJ, United States
November 1998 - January 2002

Honors and Awards

Excellence Award - Innovation, New Product Development Process
Health Strategies Group (HSG)
2012

Extra Mile Award
Customer Experience Professsionals Association (CXPA)
2018

Innovators: Services Award for the “Health Insurance Exchange” Service
360 Magazine
2012

Innovators: Services Award, “Accountable Care Org. Trends & Implications"
PM360 Magazine
2013

Designation

  • CCXP