Profile

President,
Niagara Falls Consulting, LLC
CXPA BOARD OF DIRECTORS

Contact Details

Niagara Falls Consulting, LLC
Branchburg, NJ

Bio

Always looking to challenge myself, I enjoy driving race cars at tracks across the US. When not at the track, I help companies by designing and leading new product development and Voice of the Customer research programs that have delivered revenue growth, increase sales wins and improve process productivity. If your business challenge is to increase customer loyalty, improve product value to increase sales or scale up your business operations to pursue new markets, I can turn that goal into a winning strategy. 

Business Results Delivered: 

  • Designed and implemented four Voice of the Customer new product development processes creating 60+ products / solutions that generated over $200M in revenues
  • Developed a global Win-Loss research program that increased “sales wins” 40% (43% to 60%)
  • Implemented a global product generation process that reduced cycle time by 70% (48-13 weeks)
  • Reduced product cost of goods sold (COGS) 50% ($637K)

Key Skills:

  • Increasing product profitability by transforming “internally-driven” businesses into customer-focused companies
  • Leading complex cross-functional projects with global matrix-structured teams
  • Polished expertise presenting to and collaborating with C-level executives
  • Skilled leadership of strategic business initiatives and tactical implementation projects from vision to execution
  • Have high tolerance for ambiguity and can quickly implement process discipline in dynamic situations
  • Translating customer experience and market insights into actionable innovations for new product development and product marketing value propositions

Industry

  • Professional Services

Job History

Niagara Falls Consulting
President
Branchburg, NJ, United States
January 2017 - present

Professional Service Group of Central NJ (PSGCNJ)
Director, Marketing & Events
Somerville, NJ, United States
May 2017 - August 2018

Health Strategies Group
Director, Enterprise Project Management
Yardley, PA, United States
April 2014 - January 2017

Health Strategies Group
Director, Product Development
Lambertville, NJ, United States
May 2008 - April 2014

Avaya
Strategic Marketing & Market Intelligence Director
Basking Ridge, NJ, United States
November 2002 - June 2008

Avaya
Worldwide Marketing Manager, Voice of the Customer & Product Realization
Basking Ridge, NJ, United States
November 1998 - January 2002

Honors and Awards

Excellence Award - Innovation, New Product Development Process
Health Strategies Group (HSG)
2012

Extra Mile Award
Customer Experience Professsionals Association (CXPA)
2018

Innovators: Services Award for the “Health Insurance Exchange” Service
360 Magazine
2012

Innovators: Services Award, “Accountable Care Org. Trends & Implications"
PM360 Magazine
2013

Designation

  • CCXP