Profile

Contact Details

Branchburg, NJ

Bio

To relax, I travel and enjoy driving race cars at tracks across the U.S. Away from the track, I’m a certified customer experience advocate (CCXP), specializing in Market Driven Solution Development and Marketing for technology and marketing research companies. With 20+ years experience spanning start-ups, small, medium and enterprise size companies, I can recommend customer strategies and agile processes that I have used to deliver improved sales and customer loyalty in each unique business environment.

Business Results Delivered: 
  • Provided change management consulting and overall project management to implement a business transformation initiative that digitalized the entire client product portfolio.
  • Designed and implemented four Voice of the Customer new product development processes creating 60+ products / solutions that generated over $200M in revenues
  • Developed a global Win-Loss research program that increased “sales wins” 40% (43% to 60%)
  • Implemented a global product generation process that reduced cycle time by 70% (48-13 weeks)
  • Reduced product cost of goods sold (COGS) 50% ($637K)

Key Skills:

  • Increasing product profitability by transforming “internally-driven” businesses into customer-focused companies
  • Leading complex cross-functional projects with global matrix-structured teams
  • Polished expertise presenting to and collaborating with C-level executives
  • Skilled leadership of strategic business initiatives and tactical implementation projects from vision to execution
  • Have high tolerance for ambiguity and can quickly implement process discipline in dynamic situations
  • Translating customer experience and market insights into actionable innovations for new product development and product marketing value propositions

Industry

  • Technology

Global Region

  • United States