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Bio

Certified Service Designer and professional at Customer Experience Management, enthusiastic about permanent optimization of both processes and culture. Previous successful experience (Project Management, Executive Assistance, Interpretation) really helps being efficient and seeing insights on the challenging CX path.

Passionate leader, aimed at sharing best practices across departments and communities. Public speaker at professional events and active member of professional communities related to customer experience and service design. 

Most of my practical experience lies in Retail, E-Commerce and B2B, but I am eager to share my competences in other fields, especially in Healthcare and Education. 

I live and work in Odessa, Ukraine, but I am open for international projects and opportunities.

Industry

  • Retail