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CX Day 2024 was an amazing day, a truly global celebration with so much activity that I feel compelled to write a summary post to capture key announcements and highlights. The day kicked off with an amazing video that captures the spirit and reach of the CXPA community: Of course,...
This article originally appeared at https://www.nienkebloem.nl/en/leveraging-global-cx-day-to-create-a-ripple-effect-in-your-organization/ Global CX Day is fast approaching, and I absolutely can't wait. For those who don't know, the Customer Experience Prof essional Association ...
Record a Greeting by September 20th As we gear up to celebrate CX Day on Tuesday, October 1st, 2024, the global CX community is coming together to recognize the importance of customer experience and the value it brings. This year’s theme, "Good CX Delivers Better Outcomes for Customers,...
The 2024 CX Day theme will be “ Good CX delivers better outcomes for customers, employees and organizations.” CXPA, together with leading customer-centric organizations and advocates from around the world, will help bring this theme to life by researching success stories and demonstrable...
CXPA recently released a new publication focused on how CX professionals and data owners in their organizations can collaborate more effectively one another. One of the co-authors of the publication, Jessica Zeroual, CCXP, joined CXPA’s Gabe Smith, CCXP for a CX Day discussion on the inexorable...
Happy CX week! This week is dedicated to celebrating the countless CX professionals, enthusiasts, & evangelists who work tirelessly to improve the lives of others through designing & delivering remarkable experiences. 🍂 This morning I *tried* to deliver a remarkable experience. I...
I had a blast on CX Day participating in podcasts, webinars, a LinkedIn Live, and making cameo appearances across the globe. I also loved seeing the breakfast sandwiches, cakes, t-shirts, balloons, quiz games and other celebrations from every corner of the world. But perhaps most of all, I...
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During its annual CX Day livestream, CXPA announced the winners of its 2023 Collaboration, Impact, and Emerging Leaders Awards. Emerging Leader Award CXPA's Emerging Leader Award recognizes and celebrates those CX professionals who are early in their CX careers and have...
CX Day 2023 will begin as the sun rises around the world on Tuesday, October 3. This will be the eleventh year celebrating the impact customer experience is making for customers, employees, and organization across the globe. This year’s theme is “Good CX delivers better outcomes for customers,...
After careful consideration and evaluation, CXPA is thrilled to introduce the finalists for the 2023 CXPA Awards. We look forward to celebrating their remarkable commitment to enhancing customer experience on CX Day, October 3. We invite you to be a part of this exciting moment by joining our...
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