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This CX Day, CXPA members and partners outdid themselves when it came to creating compelling CX content. From blog posts, to videos, to podcasts, to new CX storytelling platforms, offers, and newsletters, there's no shortage of ways for you to up your CX learning and development this week and...
Have you heard about CX Day? Every October, people worldwide celebrate with their employees, agents, and clients. It reminds me of “Mother’s Day” or “Father’s Day.” It’s a time when we intentionally celebrate and express gratitude to people who matter in our lives. It doesn’t mean we stop...
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I love the CX Day theme of 2021: CX is a Team Sport! What does this really mean? Reflecting the trust crisis between organizations and both employees and customers (Great Migration/Reshuffle, shrinkflation, lower CX trends in ACSI / CX Index, and so on), "CX is a Team Sport" is an...
The Customer Experience Professionals Association ( CXPA ) announces 9 Customer Experience (CX) professionals as finalists for the annual CXPA Impact Awards. This year, the CXPA Impact Awards will recognize the impact individuals play in advancing customer experience within their organization as...
Preparations are underway throughout the entire CXPA community to celebrate CX Day on Tuesday, October 4. Here are some steps you can take today to make your CX Day the best one yet: Review the CX Day calendar of events at cxday.org and mark time on your calendar to attend one or...
CXPA Chair Nancy Porte, CCXP recently recorded a video message for the CXPA community sharing updates on upcoming CXPA activities including CX Day and new CXPA publications, as well as insight into planning directions and commitments for CXPA’s future service to you. Please watch the six-minute...
A CX meme is a semi-humorous symbol or characterization of what it feels like to be in a CX role. Considering our CX Day theme "CX Drives Success", what kinds of animal symbolism come to mind to inspire higher achievements in CX driving corporate success? A dolphin represents intelligent...
There’s no more exciting time to be a CX professional than CX Day, a global celebration recognizing innovation and successes in the customer experience industry. This year, our 10th year celebrating CX Day, we're rolling out the purple and orange carpet to deliver you a bevy of virtual...
CXPA will celebrate the tenth annual CX Day on Tuesday, October 4, 2022. “CX Day is one of my favorite days of the year,” said Nancy Porte, CCXP, 2022 CXPA Chair. “It is an opportunity to celebrate the happy customers and positive outcomes that come from an organization united by a commitment...
On CX Day , CXPA celebrated the winners of its 2021 Impact Award as determined by a panel of global volunteer judges. Winners were announced in three categories--Impact on CX in an Organization, Impact on the CX Profession, and Impact on Diversity, Equity, & Inclusion Outcomes related...
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