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CXPA’s annual Impact Awards recognize the critical role that CX professionals play in driving better customer experiences and business outcomes in their organizations. On CX Day--Tuesday, October 6th--CXPA revealed this year's winners during a special live stream event. Read the highlights...
Curious about how you can celebrate CX Day this year? If you missed our special CX Day Sneak Peek live stream event earlier this week, have no fear--we've compiled a few key quotes: "CX Day is a time to celebrate you the work that you've been doing, celebrate your customers, celebrate...
CX Day is a treasure trove of possibilities: thanking customers, engaging employees with customers, celebrating CX progress, raising awareness across your company of just what CX is and how you're driving CX performance, proclaiming your CX passion on social media, learning and sharing with...
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While we may be apart, we want to celebrate together on CX Day, and have created virtual backgrounds for you to use on CX Day to promote a sense of celebration and connection. Intended exclusively for participants and independent use, choose the format and style that works best for you. Download...
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We want to help event organizers and presenters stand out, so we've created special video conference backgrounds for those leading meetings on CX Day. Intended exclusively for your speaker and call leaders, choose the format and style that works best for you, be it static or moving imagery....
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Achievement. Measurable impact. Distinction. The five winners of the 2019 CX Impact Awards—three CX practitioners and two CX providers—gained high marks in these areas, earning plaudits from the panel of global judges. Gökhan Kara, CCXP , Customer Experience Manager at Enerjisa in Istanbul,...
Imagine you’re attending one of your favorite Broadway shows. You bought your tickets way in advance and, after months of waiting, you finally take your seat. A few hours later you exit the theater thinking, “Wow, what a great show! The cast was amazing.” And you’re right. The cast was amazing...
The 7th annual CX Day is on Tuesday, October 1, 2019. It’s always an exciting time for me because it’s when we celebrate customers, the customer experience (CX) profession, and each other. Last week, I was a guest on a twitter chat and I said just that, and we should treat every day as CX Day....
Stacy Sherman is currently Head of Customer Experience & Employee Engagement at Schindler Elevator Corporation, where she's contributing to record-breaking NPS results, year-over-year revenue growth, and portfolio protection. What is company culture? Why is it important? Who owns...
On Tuesday, October 1 st --CX Day—visit cxday.org to hear from a cross-section of panelists from around the world who offer thought leadership on critical questions facing CX practitioners today: CX Strategy: The Journey Towards CX Maturity—The Power of Knowing Where You Are and Where You’re...
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