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Blog Entry
CXPA Announces 2020 CX Impact Award Winners

CXPA’s annual Impact Awards recognize the critical role that CX professionals play in driving better customer experiences and business outcomes in their organizations. On CX Day--Tuesday, October 6th--CXPA revealed this year's winners during a special live stream event. Read the highlights...

Gabe Smith,CCXP's profile image

Blog Entry
How We're Celebrating CX Day 2020

Curious about how you can celebrate CX Day this year? If you missed our special CX Day Sneak Peek live stream event earlier this week, have no fear--we've compiled a few key quotes: "CX Day is a time to celebrate you the work that you've been doing, celebrate your customers, celebrate...

Gabe Smith,CCXP's profile image

Blog Entry
CX Day: Elevate Executives' Endorsement of CX Excellence

CX Day is a treasure trove of possibilities: thanking customers, engaging employees with customers, celebrating CX progress, raising awareness across your company of just what CX is and how you're driving CX performance, proclaiming your CX passion on social media, learning and sharing with...

Lynn Hunsaker,CCXP's profile image

Library Entry
Virtual Background Files for CX Day 2020 Participants and Attendees

While we may be apart, we want to celebrate together on CX Day, and have created virtual backgrounds for you to use on CX Day to promote a sense of celebration and connection. Intended exclusively for participants and independent use, choose the format and style that works best for you. Download...

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Library Entry
Virtual Background Files for Speakers, Organizers, and Hosts

We want to help event organizers and presenters stand out, so we've created special video conference backgrounds for those leading meetings on CX Day. Intended exclusively for your speaker and call leaders, choose the format and style that works best for you, be it static or moving imagery....

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Blog Entry
2019 CX Impact Award Winners Announced on CX Day

Achievement. Measurable impact. Distinction. The five winners of the 2019 CX Impact Awards—three CX practitioners and two CX providers—gained high marks in these areas, earning plaudits from the panel of global judges. Gökhan Kara, CCXP , Customer Experience Manager at Enerjisa in Istanbul,...

Gabe Smith,CCXP's profile image

Blog Entry
On CX Day and Every Day, the Show Must Go On

Imagine you’re attending one of your favorite Broadway shows. You bought your tickets way in advance and, after months of waiting, you finally take your seat. A few hours later you exit the theater thinking, “Wow, what a great show! The cast was amazing.” And you’re right. The cast was amazing...

Tammy Nelson,CCXP's profile image

Blog Entry
Why We All Should Treat Every Day as CX Day

The 7th annual CX Day is on Tuesday, October 1, 2019. It’s always an exciting time for me because it’s when we celebrate customers, the customer experience (CX) profession, and each other. Last week, I was a guest on a twitter chat and I said just that, and we should treat every day as CX Day....

Sue Duris's profile image

Blog Entry
CX Day Panel Preview: Building a Customer-Centric Culture

Stacy Sherman is currently Head of Customer Experience & Employee Engagement at Schindler Elevator Corporation, where she's contributing to record-breaking NPS results, year-over-year revenue growth, and portfolio protection. What is company culture? Why is it important? Who owns...

Gabe Smith,CCXP's profile image

Blog Entry
Discussions You Can't Miss on CX Day

On Tuesday, October 1 st --CX Day—visit cxday.org to hear from a cross-section of panelists from around the world who offer thought leadership on critical questions facing CX practitioners today: CX Strategy: The Journey Towards CX Maturity—The Power of Knowing Where You Are and Where You’re...

Gabe Smith,CCXP's profile image