Have you heard about CX Day? Every October, people worldwide celebrate with their employees, agents, and clients. It reminds me of “Mother’s Day” or “Father’s Day.” It’s a time when we intentionally celebrate and express gratitude to people who matter in our lives. It doesn’t mean we stop...
A successful human-digital approach leverages next-gen technologies, complemented by a team of industry experts who offer empathetic, proactive, and personalized service –to drive the right customer outcomes. Join us to explore: The importance of an integrated human-digital interface...
10-04-2022 | 09:00 AM - 05:00 PM ET
It's a #CXDay celebration! During this special Live with CXPA broadcast, we'll celebrate the launch of 9 new CX publications--including the 1st edition of CXPA's CX Book of Knowledge along with books to help CX pros drive more cross-functional collaboration and understanding in their...
10-04-2022 | 12:00 PM - 02:00 PM ET
While there is a lot of anecdotal guidance for CX leaders as they take on new roles, CXPA believes in the power of research to ensure independent, consensus advice that can be trusted during a critical time. Kick-off CX Day by joining CXPA's Gabe Smith, CCXP, as he welcomes Heart of the Customer...
10-03-2022 | 04:00 PM - 05:00 PM ET
I love the CX Day theme of 2021: CX is a Team Sport! What does this really mean? Reflecting the trust crisis between organizations and both employees and customers (Great Migration/Reshuffle, shrinkflation, lower CX trends in ACSI / CX Index, and so on), "CX is a Team Sport" is an...
The Customer Experience Professionals Association ( CXPA ) announces 9 Customer Experience (CX) professionals as finalists for the annual CXPA Impact Awards. This year, the CXPA Impact Awards will recognize the impact individuals play in advancing customer experience within their organization as...
Preparations are underway throughout the entire CXPA community to celebrate CX Day on Tuesday, October 4. Here are some steps you can take today to make your CX Day the best one yet: Review the CX Day calendar of events at cxday.org and mark time on your calendar to attend one or...
The theme for this year's CX Day event CX Drives Success. We will focus on how customer experience strategy powers better results for consumers, employees, organizations, and the world. CXPA Ireland Guest Speakers John Carroll, Marketing Manager, Irish Distillers Brand Homes ...
10-04-2022 | 08:00 AM - 09:30 AM IE
CXPA Chair Nancy Porte, CCXP recently recorded a video message for the CXPA community sharing updates on upcoming CXPA activities including CX Day and new CXPA publications, as well as insight into planning directions and commitments for CXPA’s future service to you. Please watch the six-minute...
A CX meme is a semi-humorous symbol or characterization of what it feels like to be in a CX role. Considering our CX Day theme "CX Drives Success", what kinds of animal symbolism come to mind to inspire higher achievements in CX driving corporate success? A dolphin represents intelligent...
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