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Blog Entry
2019 CX Impact Award Winners Announced on CX Day

Achievement. Measurable impact. Distinction. The five winners of the 2019 CX Impact Awards—three CX practitioners and two CX providers—gained high marks in these areas, earning plaudits from the panel of global judges. Gökhan Kara, CCXP , Customer Experience Manager at Enerjisa in Istanbul,...

Gabe Smith,CCXP's profile image

Blog Entry
On CX Day and Every Day, the Show Must Go On

Imagine you’re attending one of your favorite Broadway shows. You bought your tickets way in advance and, after months of waiting, you finally take your seat. A few hours later you exit the theater thinking, “Wow, what a great show! The cast was amazing.” And you’re right. The cast was amazing...

Tammy Nelson,CCXP's profile image

Blog Entry
Why We All Should Treat Every Day as CX Day

The 7th annual CX Day is on Tuesday, October 1, 2019. It’s always an exciting time for me because it’s when we celebrate customers, the customer experience (CX) profession, and each other. Last week, I was a guest on a twitter chat and I said just that, and we should treat every day as CX Day. ...

Sue Duris's profile image

Blog Entry
CX Day Panel Preview: Building a Customer-Centric Culture

Stacy Sherman is currently Head of Customer Experience & Employee Engagement at Schindler Elevator Corporation, where she's contributing to record-breaking NPS results, year-over-year revenue growth, and portfolio protection. What is company culture? Why is it important? Who owns...

Gabe Smith,CCXP's profile image

Blog Entry
Discussions You Can't Miss on CX Day

On Tuesday, October 1 st --CX Day—visit cxday.org to hear from a cross-section of panelists from around the world who offer thought leadership on critical questions facing CX practitioners today: CX Strategy: The Journey Towards CX Maturity—The Power of Knowing Where You Are and Where You’re...

Gabe Smith,CCXP's profile image

Blog Entry
Make a Splash on CX Day

CX Day is coming on October 1 – you can learn more at www.cxday.org . It’s your annual opportunity to make a splash. You’re always looking for ways to bring your customers to life for your employees – here’s a great opportunity. CX Day, sponsored by the CXPA , gives you the excuse to get in...


Blog Entry
CXPA announces finalists for 2019 CX Impact Awards

Powerful testimonials from around the world were submitted on behalf of the 15 finalists for CXPA’s 2019 CX Impact Awards: "Even when some could not understand the business value, [she] has stood firm--speaking passionately and when necessary firmly to drive CX forward." "Our...

Gabe Smith,CCXP's profile image

Blog Entry
Making the Most of your CX Day

It’s the most wonderful time of the year With CX in the spotlight There’s bound to be insight on customer cheer It’s the most wonderful time of the year There’s not a more exciting time to be a CX professional than CX Day, a global, annual holiday celebrating innovation...

Derik Iverson's profile image