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Make the Most Out of CX Day 2023 With This Day-Planner

CX Day 2023 will begin as the sun rises around the world on Tuesday, October 3. This will be the eleventh year celebrating the impact customer experience is making for customers, employees, and organization across the globe. This year’s theme is “Good CX delivers better outcomes for customers,...

Blog Entry

2023 CXPA Awards Finalists Announced – Winners Revealed during Global CX Day Celebration

After careful consideration and evaluation, CXPA is thrilled to introduce the finalists for the 2023 CXPA Awards. We look forward to celebrating their remarkable commitment to enhancing customer experience on CX Day, October 3. We invite you to be a part of this exciting moment by joining our...

Event

Celebrate CX DAY 2023 with us

Join us for an exciting event, CX Day 2023 - CXPA Switzerland , on Tue Oct 3rd 2023 at 17:00 at the Hochschule für Wirtschaft, Lagerstrasse 5 in Zürich. Online participation possible as well. A must-attend for anyone passionate about putting the customer at the heart of your ...

 10-03-2023 | 05:00 PM - 06:30 PM CET
 Zurich

Blog Entry

CX Day: Learn, Engage, Honor

CX Day is a wonderful opportunity to maximize value. Like a kaleidoscope, "value" is a word that takes on several gratifying interpretations when you shift the lens. Maximize your CX Day value by preparing well in advance to (1) learn, (2) engage, and (3) honor. 1) Maximize CX Day Value:...

Blog Entry

Record Your CX Day Greeting and Be a Part of Our Global Celebration

Greetings to our amazing global community of CX enthusiasts! As we gear up for CX Day, we're thrilled to share a special opportunity with you, brought to you by CXPA's very own Content Manager, Gabe Smith, CCXP. We're working on an incredible video that will shine a spotlight on the exceptional...

Event

Securing Brand Loyalty in the Third Wave of CX

We are thrilled to share that this extraordinary CX Day program has been made possible thanks to the generous support of our dedicated CXPA Sponsor, NPSx Bain and Company. Take a moment to explore the registration details provided below, and get ready to embark on an exhilarating journey with us...

 10-03-2023 | 09:00 AM - 10:00 AM ET

Blog Entry

Here's What Works: Lessons from Researching DEI in Customer Experience

Emily Vernon, CCXP, is the Executive Editor and a Co-Author of CXPA's upcoming publication focused on building diversity, equity, and inclusiveness into a customer experience ecosystem. The resource, which will be released on CX Day--Tuesday, October 3rd--will provide practical guidance for CX...

Blog Entry

Good CX? Great Outcomes for Customers, Employees & Organizations

3 October is CX Day! Join 1 of 3 webinar dates for Growth via Massive CX Savings encore presentation from Lynn Hunsaker’s 90-minute session at CXPA’s 2023 CX Leaders Advance conference. 11-11:30 New York time (US ET) Thursday 28 September or 12 October or 19 October: https:/...

Blog Entry

CX Day Member and Partner Round-Up

This CX Day, CXPA members and partners outdid themselves when it came to creating compelling CX content. From blog posts, to videos, to podcasts, to new CX storytelling platforms, offers, and newsletters, there's no shortage of ways for you to up your CX learning and development this week and...

Blog Entry

20 Easy Ways To Celebrate CX Day and Customer Service Week

Have you heard about CX Day? Every October, people worldwide celebrate with their employees, agents, and clients. It reminds me of “Mother’s Day” or “Father’s Day.” It’s a time when we intentionally celebrate and express gratitude to people who matter in our lives. It doesn’t mean we stop...