During its annual CX Day livestream, CXPA announced the winners of its 2023 Collaboration, Impact, and Emerging Leaders Awards.
Emerging Leader Award
CXPA's Emerging Leader Award recognizes and celebrates those CX professionals who are early in their CX careers and have demonstrated CX results and leadership to their organizations. The 2023 Emerging Leader Award winners are:
- Nikhil Nadiminti, Global ISG CX Program Manager, Lenovo (Asia)
· Alvaro Perez, CCXP, Principal Consultant, Xn (Latin America and the Caribbean)
· Caroline Quinlan, Digital CX Manager, Electric Ireland (Europe)
· Victoria Stephens, Director of Client & Payment Experience, Flywire (USA)
· Naina Tahilramani, Sr. Customer Experience Manager, SBSEG (Canada)
Collaboration Award
CXPA's Collaboration Award, newly launched this year, celebrates and honors exceptional organizational collaboration, led by a CX professional, to generate measurable outcomes of success. The 2023 CXPA Collaboration Award-winning organization is:
- Prudential -- Igniting a Movement at Prudential - C1: Collaboration and Empowerment, led by Abhii Parakh
Some highlights from Prudential's impressive collaborative accomplishments:
- Brought together Prudential’s top 40 leaders from every business, country and function around the world to align on a strategy to deliver industry-leading CX. This group has met every 6-8 weeks since then to track progress against strategy, and always hear from a customer in the room to help executives get direct feedback.
- Established 6 CX transformation workstreams that were co-led by functional or business leaders including from Finance, HR, Customer Service, Analytics, Brand, Legal, and Communications teams
- Launched in Sept 2022 by top leaders to nearly 40K employees globally
- Launched C1 Champions network at an event where the CEO Charlie Lowery kicked off to over 300 dedicated employees from every business and function globally who are tasked with spreading C1 through grassroots and highly collaborative programming
- Today, every business has monthly and quarterly routines where Product, Operations, Customer Service, Technology, CX, and Digital teams come together to review trends in customer feedback and prioritize actions to achieve NPS targets
- Over 500 empowered agile teams with dedicated digital product, design and technology teams are acting on customer obsession to achieve CX targets
Impact Awards
Impact on the CX Profession: This award recognizes an individual whose work has significantly advanced the discipline of the Customer Experience Profession. This year's winner is:
· Dr Joseph Michelli, CCXP, CEO, The Michelli Experience (USA)
Impact on an Organization: This award recognizes an individual whose work has enabled better experiences for customers and better business outcomes for their organization. This year's winner is:
· Victor Udoewa, CTO, CXO, and Service Design Lead, NASA (USA)
We hope to tell Joseph and Victor's stories in future posts.
All of these awards represent not only a celebration of excellence but also a reflection of the incredible dedication and perseverance that drives our discipline forward. Congratulations to the finalists and winners!
You can learn more about CX by visiting WhatisCX.com. There you will find definitions of Customer Experience, CX Management, and the increasing opportunities for CX Professionals. You can also learn more at CXPA.org.
About CXPA
The Customer Experience Professionals Association is a global non-profit organization dedicated to the advancement of customer experience professionals. It provides customer experience professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience through independent consensus based guidance on CX as well as the globally recognized Certified Customer Experience Professional (CCXP) certification. For more information, visit http://www.cxpa.org.