Make the Most Out of CX Day 2023 With This Day-Planner

By CXPA Admin posted 09-28-2023 05:11 PM


CX Day 2023 will begin as the sun rises around the world on Tuesday, October 3.  This will be the eleventh year celebrating the impact customer experience is making for customers, employees, and organization across the globe.  This year’s theme is “Good CX delivers better outcomes for customers, employees, and organizations.” We invite you to help make CX Day 2023 a smashing success.  Here’s a handy day-planner to help you make the most out of this special day:

CX Day: Plan Your Day


Plan to attend CX Day Events
Join the extravaganza on the Linkedin Live CX Day celebration, Tuesday, October 3rd at 12pm ET with CXPA leaders, volunteers, and staff to celebrate our award winners and more.

Join a full day of CX festivities either on line or in person.  We are still adding in-person and online events as we receive them. Mark your calendar and sign up to attend here.

CX Day: Share Your Experience

New! Downloadable Resources Available
Giving a presentation? See a 2023 CX Day Slide Deck with CXPA message here.

New video animations are available to add to your social media posts or video content.

"What is CX" explanation videos are available in multiple languages and are a great conversation starter or add on to a CX Day presentation. Access all downloadable resources here.

Engage on Social Media
Share your participation in CX Day on LinkedIn and please tag us. We can't wait to see your creative posts and photos. Please use hashtag #CXDay and tag us on LinkedIn here: @CustomerExperienceProfessionalsAssociation

CX Day Webinars

The Successful Habits of CX Professionals
Monday, October 2, 2023

There are over 1000 different technologies with a CX message. AI, ML, etc., the technology is evolving faster than anyone can keep up with. It isn’t slowing down, and it isn’t going away. But for those that embrace it the results can be staggering. 
On Demand

This CX tech is bananas. But it's not optional- Future Ready Orchestration 
Monday, October 2, 2023

There are over 1000 different technologies with a CX message. AI, ML, etc., the technology is evolving faster than anyone can keep up with. It isn’t slowing down, and it isn’t going away. But for those that embrace it the results can be staggering.  Register now

On Demand: 3 Steps Revolutionary CX Programs Take to Go From Customer Data to ROI
Monday, October 2, 2023

To provide best-in-class customer experiences, the world’s greatest brands ingest social, review, CRM, employee, and call center data—but what steps do they take after that? In this on-demand webinar, InMoment expert Radi Hindawi will walk you through a proven process to transform your customer data into action, and then into ROI. On Demand

How Rush Enterprises Reduces Average Handle Time and Brings Joy to Customers with Five9
Monday, October 2, 2023

Join this customer success story webinar where we sit down with Michelle Ruiz, Director of Call Center Operations at Rush Enterprises and discuss the adoption of Five9's solutions in their contact center.
On Demand


Securing Brand Loyalty in the Third Wave of CX

Tuesday, October 3, 2023

Join Stanford Swinton, Founder of NPSx, on CX Day 2023 for an insightful discussion on navigating the ever-changing landscape of customer experience. The third wave of CX has arrived, bringing with it a new era of customer-focused technologies that are more crucial than ever before. Are you ready to embrace these cutting-edge advancements?  Register Now
Overcome your AI hurdles to win the CX Race

Tuesday, October 3, 2023

It seems AI can be found everywhere across the modern business landscape. But what is AI’s real potential for taking CX to the next level? In this webinar, we’ll move past the distracting buzz that’s surrounded the concept of AI and explore the hurdles to reaching AI-driven CX. Register Now
Tuesday, October 3, 2023
Learn how this transformative strategy empowers organizations to create personalized customer experiences and influence the experience as its happening. Our experts will share essential insights and practical guidance on harnessing the power of journey orchestration to enhance customer satisfaction, loyalty, and overall business success. Register Now
Tuesday, October 3, 2023

Customer demands are evolving with unprecedented speed, which means our roles as customer experience leaders must adapt, change, and evolve at the same hectic pace. Following up on Walker’s popular report citing eight themes for CX evolution, we decided to focus on the critical ingredients to embrace these aspirational trends. Register Now

Tuesday, October 3, 2023

Early digital analytics tools, like web analytics, helped digital teams see what is happening. Then came digital experience intelligence platforms that could tell you not only what is happening, but also why. Register Now

Tuesday, October 3, 2023

Are you leveraging Voice of the Customer data across the enterprise to move insights into action and impact? As customer expectations rise and staffing levels remain flat, automation is your best option to continue providing a superior customer experience. Register Now

Tuesday, October 3, 2023
Join us for a webinar where we'll explore the power of empathy in CX programs with commonFont Managing Director, Joel Maxwell. Empathy starts with you and your organization truly knowing, understanding, and caring for your stakeholders – in particular, employees and customers. Register Now