Over the past ten months, more than 1,000 CX professionals were directly involved in research to prepare CXPA to build on its recent successes (such as the publication of the CXPA CX Book of Knowledge) and ensure the future of the customer experience field. At every step, members and staff have...
On the Move - Celebrating Career Success CXPA loves to celebrate and recognize career accomplishments. Want us to celebrate your career move? We want to hear from you--just fill out this form . Here are some CX pros who were recently on the move: First row, L-R Gioia Zambon ...
This article originally appeared on LinkedIn: https://www.linkedin.com/pulse/4-customer-experience-questions-ask-yourself-kinghorn-ccxp-pmp-plxuc/?trackingId=v6mAnS8aSBS%2FqSkii1cKDg%3D%3D Last week I spent two packed days with other customer experience (CX) professionals at CXPA’s CX...
Catch the Replay: AI Enabled Containment Bots--A Primer for CX and Contact Center Leaders Organizations around the world are struggling to find effective ways to offer excellent self-service experiences, while providing cost-efficient contact center operations. In this session, we...
This article was originally published on LinkedIn: https://www.linkedin.com/pulse/lost-translation-decrypting-cx-c-suite-lauren-feehrer-ccxp-jd0hc/ Last week, I had the privilege of attending the CX Leaders Advance, an annual conference hosted by the Customer Experience Professionals...
When the CXPA Board and dedicated volunteers established the Certified Customer Experience Professional (CCXP) credential in 2014 they had high hopes that it would become a trusted, reliable mark of CX professionalism by providing a common framework for assessing CX knowledge. Today’s CCXP...
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6 Learning Journeys at CX Leaders Advance At the heart of CX Leaders Advance lies the Learning Journeys, carefully curated tracks designed to cater to the diverse needs and interests of CX professionals. Each journey provides attendees with a deep dive into specific aspects of CX...
On April 30, 200+ CX leaders from across the globe will gather in Aurora, Colorado to spend two dedicated days exploring and refining strategies for CX success. Register now for CX Leaders Advance—April 30 th -May 2 nd At the heart of CX Leaders Advance lies the Learning...
The excitement is building for the 2024 CXPA CX Leaders Advance conference. Read what sets this conference apart and reserve your spot to join us! CX Leaders Advance is designed with the needs of CX leaders in mind. We’ve skipped the exhibit hall and platform-specific sessions...
To help chart our future, the Customer Experience Professionals Association (CXPA) began an extensive research project in October 2023 to better understand the state of CX and the CX profession. Today, we are writing to share an update on the project and share how CXPA members and stakeholders...
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