CXPA Need to Know for the Week of May 13th

By Gabe Smith, CCXP posted 19 days ago


Catch the Replay: AI Enabled Containment Bots--A Primer for CX and Contact Center Leaders

Organizations around the world are struggling to find effective ways to offer excellent self-service experiences, while providing cost-efficient contact center operations. In this session, we looked at how organizations are using Conversational AI and Generative AI to not only drive higher ROI, but also meet and exceed customer expectations.

Watch here

Catch the Replay: CX Practitioner Perspective--The State of Personalization in 2024

Join Medallia for a LinkedIn Live event unveiling insights from the 2024 State of CX Personalization Report, a research collaboration between Medallia and CXPA. Discover how brands are leveraging AI to deliver personalized experiences and why CX practitioners are prioritizing personalization like never before.

Watch here

Medallia LI May

Upcoming Events

CXPA Canada Webinar - Establishing Effective Governance
May 10, 2024
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CXPA Twin Cities Event: Leveraging Technology in CX
May 14, 2024
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The B2B CX Blueprint: Clarifying Objectives for Improved Impact
May 14, 2024
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CX Transformation Summit & Awards
May 15, 2024 
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CXPA and Hiver Webinar: How to Utilize AI to Build Customer Relationships and Drive Revenue
June 5th, 2024
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Observances and Recognitions

Mental Health Awareness Month
May 1, 2024 - May 31, 2024
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Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.


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