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Glossary
Experience Design

Performance pillars of experience design include customer experience, user experience, employee experience, partner experience, and public experience. Experiences together culminate in the overall brand experience


Glossary
Customer Experience Design

Using the discipline of deliberately creating interactions based on the wants, needs, and limitations of customers.


Blog Entry
The 'Experience' of Customer Experience Design

Having implemented a new customer experience discipline in various organizations over the last 15+ years, I’ve come to learn a bit about how organizations view the customer experience function and the perceived role CX teams play in articulating “THE” experience for customers

Amy Shioji,CCXP's profile image


Blog Entry
Experience Design in a Regulated Industry

Typically, people don't put the phrases "experience design" and "health insurer" together in a sentence, but I'd like to see that become a more common occurrence

Judith Weader,CCXP's profile image

Blog Entry
The Role of Design Thinking in the Design Process

Below, I discuss the role of design thinking in the overall design process. Where does Design Thinking Fit in?

Ian Stokol,CCXP's profile image

Blog Entry
An experience designed for everybody helps nobody

And if you’re not using personas to capture those differences to design your experiences, it’s likely that you're missing some important nuances in your experience design

Jim Tincher,CCXP's profile image

Event
CXPA RTP: Experience Leadership for CX Enthusiasts & CCXP - Improvement & Design

Live training for customer experience enthusiasts and CCXP prep: Learn the customer experience leadership body of knowledge prescribed by the CXPA — plus much more to assure strongest performance in your career

 11-17-2021 | 10:30 AM - 12:00 PM ET


Event
CXPA RTP: Experience Leadership for CX Enthusiasts & CCXP - Improvement & Design

Live training for customer experience enthusiasts and CCXP prep: Learn the customer experience leadership body of knowledge prescribed by the CXPA — plus much more to assure strongest performance in your career

 10-13-2021 | 10:30 AM - 12:00 PM ET


Blog Entry
HOW TO DESIGN THE RETAIL EXPERIENCE OF THE FUTURE

In preparation for this article about omni-channel experience for future retail, I thought first about the definition of omni-channel customer experience

Liliana Petrova,CCXP's profile image